Cristiano Codagnone is Aggregate Professor of Comparative Social Systems at the Department of Social and Political Studies of Milan State University, where since 2004 he elected a part-time status enabling him to conduct studies and join research projects as an independent expert. Since 2009 he collaborates with the UK research and consulting company Tech4i2 Limited. Cristiano graduated in economics from Bocconi University in 1988 (MA equivalent) and has a Ph.D. (1995) in sociology from New York University. Ever since 1997 he combined academic and applied policy research focussing on the Information Society and on the topic of public sector modernisation. He has also served as Project Officers within the UN “eGovernment for Development Programme” (2003-2004) and since 2005 he has been working as advisor to the DG INFSO in several studies and projects. He is currently among the key European experts in evaluation and measurement of ICT enabled public services and in technology foresights. Cristiano is an academic, a policy expert, a manager of resesearch and public speaker, with experience spanning different sectors such as academia, policy research, international organisations , as well as different geographical areas for he has studied and worked in Italy, the USA, Russia, and The Netherlands. Lately he has extensively worked in EU sponsored research projects and studies sponsored including, among others, the Benchlearning pilots on eGovernment impact measurement, the Vienna Study on the social and economic impact of eInclusion, the PHS2020 roadmap on the future of Personal Health Systems, the Impact Assessment for the 2007 EC Communication on e-Inclusion, the well know eGEP project. Cristiano is fluent in English, Spanish, Italian and Russian, and conversant in French