Authors:
Prepared by Capgemini for the Directorate General for Information Society and Media of the European Commission

Description (short summary):
This report, carried out by Capgemini for the European Commission, presents the 7th annual measurement of the progress of online public service delivery across Europe. It features results from the two core measurements of sophistication and fully-online availability of online services, measured across a basket of 20 services assessed from public agencies across 31 countries – the 27 EU Member States, plus Iceland, Norway, Switzerland and Turkey (EU27+).

This year the measurement system has been enhanced in recognition of the ever-increasing focus on efficient ‘user-centric’ services. The reporters have introduced a 5th level of online sophistication – that of personalisation; the extent to which online service is targeted to user needs. The researchers have also piloted a composite indicator for User-Centricity – comprising a basket of four sub-indicators. Finally, the survey assesses national portals as a trusted comprehensive one-stop access to public services.

As usual, the report also comprises of summary results and highlights for each of the countries assessed.

Related articles(s):
EU: Public eServices maturing, "citizen challenge" ahead

Copyright information:

Original URL:
http://ec.europa.eu/information_society/newsroom/cf/itemdetail.cfm?item_id=3634

Languages available:
EN

Number of pages:
123