This third issue of the European Journal of ePractice analyses attempts by local, regional and national governments and agencies to use new technologies to promote social inclusion. In its i2010 eGovernment Action Plan, the European Commission sets out a vision for the take-up and use of e-services across member states with the objectives of not only improving efficiency and saving taxpayers’ money, but also expanding democratic participation. In order to achieve these goals, it is expected that by 2010 all citizens will have access to services through a variety of channels, such as digital TV and mobile phones as well as computers. Additionally, the European Commission has recently launched a European initiative on eInclusion. Contributors to this issue reflect on what has been achieved and what still needs to be done from a variety of perspectives and contexts.