ePractice.eu is an interactive initiative and needs your participation! Our knowledge base already contains about 800 good practice cases, but in order to keep on improving and remain updated we need your experiences. You surely have learning points to share with the ePractice.eu community, so if you have been related in any way to a relevant project on eGovernment, eHealth and eInclusion we invite you to submit your case and exchange your experience with us.

>> What is an ePractice.eu case?
ePractice.eu cases are written summaries of real-life eGovernment, eHealth and eInclusion projects or business solutions developed by public administrations, entrepreneurs and corporations. Case studies included in our portal are based on actual experiences, and reading them provides a picture of the challenges and dilemmas faced by the professionals working in the new eGovernment domains.

>> What is not an ePractice.eu case?
ePractice.eu is an online community created by the European Commission to discuss and influence open government, policy-making and the way public administrations operate and deliver services. Therefore the use of ICT leading towards the reorganisation of processes and eGovernment, eInclusion or eHealth must be a basic factor in all the cases published in the portal.

Research projects or events are not considered cases. In order to be included in the database, a case must be a real-life project, already executed and developed in a particular context.

>> How can I submit a case?
We aim to make case registration a straightforward and fast process. Hence, in order to submit a case to ePractice.eu you just have to log-in with your username and complete a template with some mandatory fields. You may complete the process in several phases, saving your work as a draft and publishing it when you have finished introducing all the relevant data. The template also allows you to upload relevant documentation in word or pdf format to accompany the case.

We strongly recommend authors to keep updating the cases on a regular basis with new relevant data or findings.

>> Are all the cases submitted published?
ePractice.eu publishes, in good faith, all cases correctly submitted, although in some circumstances the Editorial Board reserves the right to question suitability and remove a contribution. In these occasions, ePractice.eu may contact in the author and work with him/her to clarify the situation. Cases are occasionally withdrawn at the request of the author or an institution.

>> Are cases edited?
All cases are published as submitted, although the Editorial Team may introduce some changes or corrections in order to fulfil the style guidelines of the website. If the case needs some major changes (i.e. due to the lack of accuracy of the data or the deficient lessons learnt provided), the Editorial Team will contact the author.

>> Which are the main Style Guidelines for cases?

• The abstract or summary should identify the major problems/key issues of the project and summarize the findings and recommendations of the author. The abstract has to motivate the reader to continue reading the main body of the article.
• The abstract is just one paragraph. It has no line breaks, dashes or links. It should not be longer than 10 lines.
• The Target Group is also described in one paragraph, with no line breaks between sentences.
• Throughout the text the author may use dashes (-), but no bullets or any other sign.
• Leave a blank space after each paragraph.
• Try to limit the number of hyperlinks and statistics included throughout the body of the case. This type of information should be provided using the References, Related Cases or Additional Documents sections included in the template (right hand navigation menu).
• In order to be able to publish the case, all mandatory fields must be completed with accurate data. Therefore, the required sections of the template cannot be filled with sentences such as “work on progress” or “not available”.

>> Which are the steps of the case submission process?

1. Registration & Personal Profile - If you have not done so, you need to register and create your personal profile at ePractice.eu. This will make you a member of the community and allow you to get in touch with people with similar preferences and experiences.
2. Case Template - Please use the template provided, which assures a basic quality level of the practices submitted. You will be asked to focus on the key learning points and those aspects we believe to be of high interest to the ePractice community, including a short summary and a first evaluation of service delivery and access performance.
3. Best Practice Process - Your case will be reviewed by a series of experts in the field and you might be contacted for further information. A selection of interesting cases are regularly chosen for workshops and ePractice.eu events.