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practice Public services 2.0: How to implement and promote user-driven open innovation in public services

Public services 2.0: How to implement and promote user-driven open innovation in public services

Submitted by:

alocatelli on 27 January 2009 - 12:01pm


Workshop is fully booked and registration is closed. However, participation is possible in the following ways:
- via livestream on this page http://www.futuregovconsultancy.com/
- audio/video registrations will be available after the workshop
- tag across platform, twitter acount and hashtag is "eups20" with discussion before, during and after the event
- web content with this tag is accessible here: http://www.pageflakes.com/eups20
- RSS aggregator of web content with this tag is here (add it to your RSS reader)

Over the last 3 years, we have seen a dramatic rise in user driven, web 2.0 style initiatives in and around public sector service provision. Initiatives such as Patient Opinion, Farmsubsidy and Theyworkforyou all seek to challenge, disrupt and improve on traditional models of public service delivery from the outside, built on the web 2.0 principles of openness, transparency and sharing.

The promoters of this event perceive a GROWING GAP between the innovation culture underlying these initiatives and the way that government approaches ICT innovation in public services. This gap is cannot be filled by repeating the same PRESENTATIONS ON WHAT CAN BE DONE with web 2.0. It is long time to DEMONSTRATE WHAT IS DONE ALREADY and to learn from experience.

There have been similar event in European countries, but it is now long time for a EU-level event: firstly, challenges are similar in different EU countries, thereby making the exchange of experiences particularly meaningful and useful; secondly, we are at a particular moment of re-design of European policies, when a new ICT policy is being discussed following i2010. The workshop will therefore bring together the best experiences from all over Europe, with two goals:

  • share experience and knowledge between the people running these projects, and promote the surge of collaborative initiatives
  • raise awareness and better understanding between government officials about WHY and HOW to promote web 2.0 in government

The workshop will focus on: projects that apply web2.0 in government, run by civil society, individual citizens, private companies and government existing policies on how to enable and promote web 2.0 in government

The structure of the workshop will be very interactive and hands-on, with short, to-the point 10 minutes presentation of projects, long time for informal discussion and knowledge exchange between participants.

The workshop is jointly organized by Tech4i2, Headshift, FutureGov and the European Commission / ePractice portal.


Start Date: 
16. March 2009
End Date: 
16. March 2009
Address / Location: 
<p>European Commission DG Information Society and Media - BU25 Avenue de Beaulieu 25 Brussels</p>
Gmap localitzation: 
10:00 h
Welcome and introduction
David Osimo (Tech4i2)
10:10 h
Mechthild Rohen (Head of Unit, EC DG INFSO eGov)
10:20 h
The micro level: projects implementing web 2.0 innovation: (10 minutes each, pause after 5 for Q&A)
Chaired by FutureGov (Dominic Campbell and Justin Kerr-Stevens)
12.30 h
Lunch, demonstration, networking and movie projection "Us Now" presented by director Ivo Gormley
14:30 h
Ken Ducatel (Head of Unit, EC DG INFSO)
14:40 h
The meso level: programmes to stimulate web2.0 innovation
Chaired by David Osimo, (Tech4i2)
16:00 h
Coffee Break
16:15 h
The macro level: government policies to enable web2.0 innovation
Chaired by Lee Bryant (Headshift)
  • Richard Stirling, Cabinet Office, UK, Power of Information Taskforce and Showusabetterway.org (UK)
  • Trond Arne Undheim and Jose Alonso, chair eGov group, W3C/CTIC: Open Government Data (Worldwide)
  • Davied Van Berlo and Chris Smissaert, the Dutch government initiative “Civil Servant 2.0” and “Government 2.0” (NL)
  • Round table with government representatives
17:45 h
Closing session
  • Yves Punie, JRC IPTS, research perspectives on the impact of web2.0
  • Wrap up and conclusions
18:30 h
Topic Selection: 
Efficiency & Effectiveness, Benchmarking
Inclusive eGovernment
Active - Normal Registration
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