COCKPIT-Project

Acronym of the case:

Cockpit

Web address of the case:

http://www.cockpit-project.eu

Country of the case:

Pan european

Posting Date:

16 July 2010

Last Edited Date:

19 July 2010

Author:

David Jorquera (Atos Origin)

citizens | Simulation | public services

Type of initiative

Project or service

Case Abstract

Governments are striving to deliver more efficient and effective public services in order to achieve better public service quality, with reduced waiting times, improved cost effectiveness, higher productivity and more transparency. It is an issue of doing things in new ways which requires fundamental change in the provision of public services in the future and a complete new approach for Governments to work and interact with their citizens.

Cockpit aims to define a new Governance model which actively engages and empowers citizens in Public Service delivery decision making process. Cockpit will combine the research areas of citizens' opinion mining in the context of Web 2.0, enhance Service Science Management Engineering in the context of the public sector and encourage deliberative engagement of citizens for forming informed judgments on public services delivery.

Globalization increasing automation, and the growth of Internet are change-driving forces which inevitably stimulate Governments to reconsider the way they deliver public services

Description of the case

Domain

eGovernment

Topic

Inclusive eGovernment | eParticipation, eDemocracy and eVoting | Services for Citizens | Interoperability | User-centric Services

Sector

Education, Science and Research | Local/Regional Community Development | Social Services | Other Social Services

Date

January 2010 to December 2012

Target Users

Administrative | Citizen | Civil society

Target Users Description

Public Administrations: This is a wide group encompassing innovation driven local, regional authorities, representatives and associations, Ministries, Parliaments and Public Administrations at national and international level.

Public service theorists and policy makers: These groups have a scientific way to define all dimensions of a public service in a disciplined way and, hence, realistically estimate the cost of the public service, apart from improving governance of the public service decision making process, but also the predicting the Â impacts that the delivery of a particular service may have in relation to related policies and policy measures will be improved.

Service Science, Management and Engineering academic and research community: this group targets all research communities interested in the project's developments

Citizens: This is the most important target group, they will be involved in the design of the new governance model by feeding their opinions and contributions in the public service decision making and they will benefit from the improvements the new model will offer

Industry: This group targets providers of opinion mining technology and deliberation platforms as well as developers of simulation and visualisation tools which can take advantage of the new achievements made during the project's lifetime.

Scope

Pan-European

Status

Research

Language(s)

Dutch | English | Greek | Italian

Policy Context and Legal Framework

Project Size and Implementation

Type of initiative

Inclusive services of general interest

Overall Implementation approach

Public administration

Technology choice

Open source software

Funding source

Public funding EU

Technology solution

A new governance model to engage and empower citizens in the public service delivery decision making process;
Automatic extraction of citizensâ€™ needs on public services delivery from Web 2.0 mass collaboration applications;
Modelling of public services delivery.
A deliberative approach to citizensâ€™ engagement in the public service delivery decision making process.
An ICT-based Toolkit for supporting the COCKPIT new Governance Model that empower and engages citizens in the public service delivery decision making process.Â

Specifically, theÂ COCKPIT Toolkit will include:

The Citizensâ€™ Opinion Mining Tool;
The Public Service Engineering Tool;
The Public Service Simulation and Visualisation Tool;
The Policy and Law Retrieval Tool;
he Deliberative Citizensâ€™ Engagement Platform;
Piloting and evaluation of the proposed Governance Model;Dissemination of the results of the projectÂ Â Â and formulation of a viable and sustainable exploitation strategy.