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practice European eGovernment Measurements Conference

European eGovernment Measurements Conference

Submitted by:

Juliane Jarke on 03 March 2010 - 02:36pm

Tags: 
egovernment
measurements
User Satisfaction
impact measurement

European eGovernment Measurements Conference –
eGovMoNet Final Conference
08-09 April 2010 in Brussels

The European eGovernment Measurements Conference is the final event in a series of workshops conducted by the EU-funded thematic network eGovMoNet (eGovernment Monitor Network). Over two years experts across Europe have reviewed and streamlined national and regional eGovernment measurement frameworks addressing user satisfaction and impact. Today eGovMoNet has 43 project partners and over 290 ePractice community members from all over Europe, including practitioners from SMEs, NGOs, universities, and government.

The eGovMoNet Final Conference will take place in the premises of the Committee of the Regions in Brussels from 08 – 09 April 2010.

The event will showcase the network results, including

- an overview of eGovernment user satisfaction measurements,
- examples of impact measurements,
- a session on: Innovative eGovernment and measurement approaches,
- a panel on: eGovernment measurements on national and regional level,
- a session on: Levels of eGovernment measurement (regional, national, European, and beyond),
- discussions about recommendations from the network for good practices in eGovernment measurements and methodology design.

Confirmed speakers include Jeremy Millard (DTI, Denmark), David Osimo (Tech4i2, Belgium), Peter Röthig (WiBe-Team PR, Germany), Barbara Lörincz (Capgemini, Belgium), Christophe Strobbe (KU Leuven, Belgium), and Eric Vellemann (The Bartimeus Accessibility Foundation, The Netherlands).

Start Date: 
8. April 2010
End Date: 
9. April 2010
Address / Location: 
<p>Committee of the Regions<br />Bâtiment Jacques Delors<br />Rue Belliard 99-101<br />B - 1040 Brussels - Belgium</p>
Gmap localitzation: 
Country: 
Belgium
Agenda: 
time Topic presenters
0930 Welcome coffee and registration
1000 IntroductionWelcome and overview of the meeting Mikael Snaprud, University of Agder, Project co-ordinator
1015 Committee of the Regions and eGovernment Bob Bright Committee of the Regions, (UK/PSE)
1030 Network address from the European Commission Kjell Hansteen, European Commission, DG INFSO
1050 Break
1110 Impact measurements - State of the art and beyond. Gino Verleye, University of Ghent
1145 Keynote: From measuring user satisfaction tomeasuring user engagement Jeremy Millard, Danish Technology Institute
1230 Lunch
1330 Quality of (Digital) Services in e-Government Barbara Re, University of Camerino
1400 Keynote: eGovernment and Web 2.0 David Osimo, Tech4i2
1445 Break
1500 Innovative eGovernment measurements session Lead by Mikael Snaprud, UiA
Security and privacy issues for Web 2.0 use in eGovernment. Christophe Strobbe, KU Leuven
Online games in eGovernment. Eric Vellemann, Accessibility
eGovernment measurements 2.0 Annika Nietzio, FTB
1630 Break
1650 Panel introduction Christine Mahieu, Fedict
Panel on use and misuse of eGov measurements, and the future directions of eGovernment measurements.

Kim N Andersen, CBS
Raph de Roij, ICTU
Patrick Wauters, Deloitte Consulting,
Matt Poelmans, Burgerlink,
+ more to be confirmed

1800 Break
1830 Buffet at COR

Friday 2010-04-09

time Topic presenters
0930 Levels of eGovernment measurement
Regional eGovernment measurements Bob Bright, Committee of the Regions, (UK/PSE)
UK measurement practices Stephen Jenner, Proving Services
1030 Break
1100 European eGovernment Measurements. The member states roadmap. Barbara Lörincz-Gentile, Capgemini Consulting
eGovernment and measurements beyond Europe. Peter Röthig, Wibe
1200 Lunch
1240 Introduction of the knowledge café Mikael Snaprud and
Juliane Jarke, UiA
1250 Knowledge café -Elaborate on network recommendations – to be based on outcomes of the measure papers, lessons learned in the network, best practices among the partners. All
1350 Break All
1410 Knowledge café session wrap up & discussion Juliane Jarke, UiA
1440 The roadmap ahead, and beyond Europe – future network activities Mikael Snaprud, UiA
1500 End of the final eGovMoNet conference

Domain: 
eGovernment
Topic Selection: 
Efficiency & Effectiveness, Benchmarking
Other
Status: 
Active - Registration Closed
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