Since April 2010, the personalised eGovernment portal 'Mon.service-public.fr' has been enhanced with a service enabling its users to notify their change of contact details to twelve bodies at once.  

Over 1.5 million moves take place each year in France. Moving is often associated with several inconveniences for citizens, in particular when they need to inform many interlocutors (both public and private) about their change of contact details, i.e. not only their postal address but also their landline and mobile phone numbers as well as their email address.

The online service "I am changing places of residence" has become "I am changing contact details" and all the aforementioned details can be communicated to several bodies (public, semi-public and private sectors) in a single click. To use this service, citizens only need to create their account on 'Mon.service-public.fr'.

The users are simply required to enter their new contact information on 'Mon.service-public.fr' based on the mail, certificates and consumption reports they have at hand. 'Mon.service-public.fr' then channels the information to the list of preselected bodies.

On the service launch, 12 bodies could already be reached at the same time:

• 8 public agencies, namely: Health Insurance (l'Assurance Maladie'); Employment Agency ('Pôle Emploi'); Family Allocations Office ('la Caisse d'Allocations familiales' - CAF); National Service Bureau ('Bureau du Service National' - BSN); Taxation service; Agricultural Social Mutual Fund ('Mutualité sociale agricole'); the Association of Supplementary Pension Schemes ('Association pour le régime complémentaire des salariés - ARRCO'); the General Association of Management Employees Pension Plan Institutions ('Association générale des institutions de retraite des cadres' - AGIRC).
• 3 public utility companies: the national post service 'La Poste'; EDF ('Electricité de France'); Gaz de France-Suez.

 

Further information: 

• Original press release - State Modernisation Portal - Directorate-General for State Modernisation (in French)
• Mon.service-public.fr (in French)