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Home > News > EU: European e-government progress slowing down, finds new benchmarking survey > EU: European e-government progress slowing down, finds new benchmarking survey
practice EU: European e-government progress slowing down, finds new benchmarking survey
EU: European e-government progress slowing down, finds new benchmarking survey
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28 January 2004
Last Edited Date
28 January 2004
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ePractice Editorial Team (EUROPEAN DYNAMICS SA) | Belgium
The fourth benchmarking survey conducted by Cap Gemini Ernst & Young (CGE&Y) on behalf of the European Commission reveals that e-government services for citizens are still failing to catch-up with those for businesses.
Cap Gemini Ernst & Young (CGE&Y) released on 26/01/2004 the results of its fourth web-based survey on Electronic Public Services in Europe, conducted on behalf of the European Commission in October 2003. The survey measures the level of online availability of a series of 20 basic public services (12 for citizens and 8 for businesses) in the 15 EU Member States, plus Norway, Iceland and Switzerland.
CGE&Y evaluates these 20 services against four levels of sophistication: (1) simple online information provision, (2) one-way interaction (e.g. downloadable forms), (3) two-way interaction (e.g. electronic submission), and (4) full electronic case/transaction handling. In addition to this, a new scoring framework was added this year: (1) no full availability online, (2) full availability online (i.e. the online service reached its maximum possible level of sophistication).
Key findings of the survey include the following:
- While the adoption of e-government continues to grow, the pace of this growth slowed between 2002 and 2003.
- The level of online availability and sophistication of public services has increased in almost all countries measured. Overall, this level grew 7 percentage points and is now at 67%, compared to 60% in 2002 and 45% in 2001. Sweden remains on top of the league table with a score of 87%, followed by Denmark and Ireland. Austria, Luxembourg, Belgium, the Netherlands and France are the countries that progressed most between the 3rd and 4th measurements, with growth figures exceeding 10 percentage points (27 percentage points for Austria).
- 45% of services surveyed are now fully available online (i.e. have reached the highest possible level of sophistication), compared to 35% in 2002 and 20% in 2001. Denmark leads the way in this category with 72% of services receiving the maximum score, followed by Austria (68%) and Sweden (67%).
- Income-generating services (such as tax collection) remain by far the best performing online services in terms of online availability and sophistication, while services that deal with the administrative obligations of citizens and business and those where citizens and businesses receive value in return for their taxes score below the overall averages.
- Once again, in almost every country more progress was made concerning online services for businesses than concerning those for citizens. Services for businesses reach an overall score of 79% for online sophistication and 63% for full online availability, while services for citizens stay at the level of 58% for online sophistication and only 32% for full availability.
The following table shows the year-on-year evolution for each country surveyed, in terms of both online sophistication and full availability of services:
|
Online sophistication |
|
Full availability online | ||||||
|
Country |
October 2003 |
October 2002 |
October 2001 |
|
Country |
October 2003 |
October 2002 |
October 2001 |
|
Sweden |
87% |
87% |
61% |
|
Denmark |
72% |
61% |
32% |
|
Denmark |
86% |
82% |
59% |
|
Austria |
68% |
20% |
15% |
|
Ireland |
86% |
85% |
68% |
|
Sweden |
67% |
67% |
28% |
|
Austria |
83% |
56% |
40% |
|
Finland |
61% |
50% |
33% |
|
Finland |
80% |
76% |
66% |
|
Ireland |
56% |
50% |
22% |
|
Norway |
75% |
66% |
63% |
|
UK |
50% |
33% |
24% |
|
France |
73% |
63% |
49% |
|
Norway |
47% |
35% |
35% |
|
UK |
71% |
62% |
50% |
|
France |
45% |
35% |
25% |
|
Netherlands |
65% |
54% |
37% |
|
Italy |
45% |
35% |
15% |
|
Portugal |
65% |
58% |
51% |
|
Germany |
40% |
35% |
20% |
|
Spain |
64% |
64% |
50% |
|
Spain |
40% |
40% |
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