Description (short summary):
This report captures the findings of the 2010 eGovernment benchmark survey, conducted over the period May to December 2010. It shows that more people across the EU now have access to public services online. The average availability of online public services in the EU went up from 69 % to 82 % from 2009 to 2010. The report reveals the best and worst performers in the EU, focusing on two essential public services: 'finding a job' and 'starting a company'.

Although Europe's national public administrations are moving in the right direction, there is still disparity between countries. There is also room for improvement in the take up of eProcurement. As part of the Digital Agenda for Europe, the European Union aims for one out of two citizens and four out of five businesses to be using eGovernment services by 2015. The Report's findings give useful feedback on the objectives of the eGovernment Action Plan launched by the Commission in December 2010 to work with Member States' public authorities to expand and improve the services which they offer via the Internet.

This year’s edition features a significantly expanded wealth of information in familiar areas as well as new domains. It covers a detailed profile for each of the benchmarked countries, and an extensive range of data tables with rankings. Qualitative insights complement the picture and comprehensively illustrate the way forward for Europe.

Number of pages: 272

Related ePractice Publication:
EU: eGovernment Benchmark Survey 2009