Description (short summary):  
Most cities offer some kind of e-government services. Often this offer is mainly content and technology driven, and not based on the needs and expectations of the different target groups. In order to develop a well balanced e-government vision and operation, there is a need to understand the relationship between a government and its different target groups: citizens, companies, associations.

The best way to map out this relationship is through a well balanced review of digital services and information from both a demand perspective (citizen, local companies and associations) and a supplier's perspective (municipality and city services).

This report sets out five steps to achieve this, namely:

1. Supply perspective: inventory and benchmarking;
2. Supply and demand perspective: list of indicators;
3. Demand perspective: local e-government points for attention and citizen's priorities;
4. Demand perspective: develop a representative image of local e-government use and priorities;
5. Integration - indicators and recommendations.  

Number of pages: 4