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practice EU: Approaches to evaluation of websites for public sector services

EU: Approaches to evaluation of websites for public sector services

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Published date
22 July 2007
Country
Pan european, , , ,
Domain
eGovernment
Topic
Efficiency & Effectiveness, Benchmarking
Languages
English, , , ,
Author
Middleton, Michael R.
Publisher
License of the document
Copyright
© 2007 IADIS
Submitted By
Cristiano codagnone (European Commission, DG JRC Institute for Prospective Technological Studies (IPTS)) | Spain
tags

evaluation | measurement | review | website | egovernment

Complete title:
Approaches to evaluation of websites for public sector services

Description (short summary):
This is a brief review of the developments pertaining to the evaluation of eGovernment websites. The purpose is to introduce an instrument which is presently being tested for evaluating such sites, and which is available from the author. This instrument enables the assessment and comparison of websites according to criteria grouped under the following categories: Security and privacy; Usability; Content; Services; Citizen participation; and Features.

This paper was presented at the IADIS International Conference e-Society 2007 held in Lisbon, Portugal, on 3-6 July 2007.

Original URL:
http://eprints.qut.edu.au/archive/00008740/

Number of pages:
7

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Approaches to evaluation of websites for public sector services - Author version
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