Description (short summary):
The deployment of eGovernment continues at a significant cost and pace in the worldwide public sector. An important area of research is that of the evaluation of eGovernment. In this paper the authors report the findings from three interpretive in-depth organisational case studies that explore eGovernment evaluation within UK public sector settings. The paper elicits insights to organisational and managerial aspects with the aim of improving knowledge and understanding of eGovernment evaluation. The findings that are extrapolated from the analysis of the three case studies are classified and mapped onto a tentative eGovernment evaluation framework and presented in terms lessons learnt. These aim to inform theory and improve eGovernment evaluation practice. The paper concludes that eGovernment evaluation is an under developed area and calls for senior executives to engage more with the eGovernment agenda and commission eGovernment evaluation exercises to improve evaluation practice.

This paper is taken from the proceedings of the 40th Hawaii International Conference on System Sciences that was held on 3-6 January 2007.

Original URL:
http://csdl2.computer.org/

Number of pages:
8