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practice IT: QoS in Multichannel IS: the MAIS approach

IT: QoS in Multichannel IS: the MAIS approach

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Published date
31 January 2006
Country
Italy, , , ,
Domain
eGovernment
Topic
Multi-channel Delivery | Efficiency & Effectiveness, Benchmarking
Languages
English, , , ,
Author
Cinzia Cappiello, Paolo Missier, Barbara Pernici, Pierluigi Plebani and Carlo Batini
Publisher
License of the document
Other
Submitted By
Cristiano codagnone (European Commission, DG JRC Institute for Prospective Technological Studies (IPTS)) | Spain
tags

quality | mais | measurement

Complete title:
QoS in Multichannel IS: the MAIS approach

Description (short summary):
Multichannel adaptive information systems can deliver services over different types of networks and access devices. Since different providers may offer either functionally equivalent or similar services, the quality of service (QoS) is a fundamental element of the service selection and the subsequent negotiation. This paper presents a taxonomy for quality dimensions, its application to different models of a multichannel information systems, and outlines requirements for a language to describe quality elements in a multichannel environment as modeled in the MAIS (Multichannel Adaptive Information System) Project.

Original URL:
http://conferenze.dei.polimi.it/wq04/

Number of pages:
13

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QoS in Multichannel IS: the MAIS approach
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