Survey – 29 June 2006 – EU Institutions – Benchmarking
Complete title:
Online Availability of Public Services: How is Europe Progressing?
Web-based Survey on Electronic Public Services
Report of the Sixth Measurement: June 2006
Country/location:
EU Institutions
Publication date:
29 June 2006
Document type:
Survey
Topic(s):
Benchmarking
Author(s):
Capgemini, for the European Commission (DG Information Society and Media)
Description (short summary):
This report presents the results of the sixth benchmarking exercise on the progress of online public services in Europe. Next to measuring the percentage of online sophistication of 20 basic public services (12 for citizens, 8 for businesses) available on the Internet, this study also measures the percentage of public services fully available online in the 25 EU Member States, plus Iceland, Norway and Switzerland. This survey was performed in April 2006.
Chapter 4 of the report presents the results of the measurement together with the progress that has been achieved compared to previous surveys. A paragraph has been added on non-quantitative results, while a country file elaborating on the results of each surveyed country can be found in a dedicated Annex. Chapter 5 is devoted to the future of eGovernment measurement. Finally, the report summarises the overall conclusions on how Europe progressed since the last measurement.
This survey shows that online sophistication of public service delivery in the EU Member States has reached an overall score of 75% in 2006, while the full availability online has reached almost 50%. Both indicators (full availability online and sophistication) have recorded a significant global progress of 10 percentage points for the 28 surveyed countries. In other words, online public service supply, as it was defined 5-6 years ago, is now a mainstream delivery model in the EU, and the most advanced governments are now moving on to the stage consisting in developing intelligent, user-oriented eServices. The report reveals that Austria is heading the results in both indicators, its ‘eGovernment platform’ almost reaching the full sophistication level. This sixth measurement is highly impacted by the progress made in the ten ‘new’ Member States, in which the growth in online sophistication reached an average of 16 percentage points, while there is a modest but constant growth of 6 percentage points for the same indicator in the ‘old’ Member States. Malta achieved the most outstanding progress ever recorded, moving from 16th to 2nd place, while Estonia has moved from 8th to 3rd place and successfully entered the top 3, ex aequo with Sweden.
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Copyright information:
Original URL:
Language(s) available:
EN
Number of pages (English version):
90
Document(s) for download:
Sixth Web-based Survey on Electronic Public Services
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