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GL: Benchmarking eGovernment

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Published date
1 January 2006
Country
Pan european, Africa, Asia, Central and South America, North America, Oceania
Domain
eGovernment
Topic
Efficiency & Effectiveness, Benchmarking
Languages
English, , , ,
Author
Richard Heeks, Development Informatics Group, IDPM, University of Manchester, United Kingdom
Publisher
License of the document
Other
Submitted By
ePractice Editorial Team (EUROPEAN DYNAMICS SA) | Belgium
tags

benchmarking | egovernment | paper | international

Complete title:
Benchmarking eGovernment: Improving the National and International Measurement, Evaluation and Comparison of eGovernment

Description (short summary):

This report is aimed at those involved – in planning, in undertaking, in using or in evaluating – the benchmarking or measurement of eGovernment.  It draws on models of eGovernment and current practice of benchmarking eGovernment to answer four questions:

  • Why benchmark eGovernment?
  • What to benchmark?
  • How to benchmark?
  • How to report?
It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings.  Checklists are provided for those planning and for those evaluating eGovernment benchmarking studies.
 
Number of pages (Full report):
51
 
Original URL
http://www.sed.manchester.ac.uk
Additional Documentation
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Benchmarking eGovernment: Improving the National and International Measurement, Evaluation and Comparison of eGovernment
(1 MB)

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