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practice Making eGovernment work: Improving Organisational Processes

Making eGovernment work: Improving Organisational Processes

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Submitted by: Zoi Konstantinou (European Dynamics)
Location: Brussels (Belgium)
Date: 1 October 2013

Basic info

Expected participants:
Yes, participation has no cost
Yes, (event with unrestricted attendance)


In a nutshell:

Improving organisational processes is an important element of the eGovernment Action Plan 2011-2015 under the policy area of Efficiency and Effectiveness of Governments and Administrations. This focuses on using ICT and enabling organisational changes to deliver better, less intrusive, more sustainable and faster public services, by reducing the administrative burden, improving organisational processes and promoting a sustainable low-carbon economy.

The eGovernment Action Plan calls upon the Commission to "facilitate the exchange of experience, encouraging re-use of successful solutions and applications and exploring new approaches to support the Member States in improving organisational processes".

In this context, the European Commission (DG Connect unit H3 Public Services) in collaboration with ePractice.eu is organising the Improving Organisational Processes event on 1 October 2013 in Brussels. It aims to facilitate the exchange of experience, encouraging re-use of successful solutions and applications and exploring new approaches to support the Member States in improving organisational processes in the public sector and in their interaction with citizens and businesses.

The initiatives would evolve around the following axes:

  • Moving the government modernisation agenda forward, by developing optimal policies and organisational processes to prepare public administrations to cope with the ICT-led and enabled change. 
  • Promoting performance and value-driven process for public administration (best practices, self-assessment tools etc.).
  • Adopting ICTs that promote eSkills for civil servants, ensuring that they are digitally literate.
  • Providing a coordinated and timely response to implement organizational change successfully.


The event aims to engage stakeholders from Member States, academia and industry and utilise their experience to promote modernisation of public administrations and improvement of public organisation processes. It will provide information to stakeholders about the efforts and tools to improve their organisational processes, but also to engage them in an efficient exchange of perceptions and best practices.


To register for this event, please create an ePractice account if you are not a current member. Subsequently, kindly login and once you are in this page, simply click on the yellow button on your right hand side that reads Participate in this event to activate your registration. ePractice members can simply login and click on the same page as described above.

Submission of summaries/PPT slides 

To be considered for a speaker placement for this event, kindly submit a summary of one page and 3 PPT slides of your intended presentation to vassilia.orfanou@eurodyn.com or zoi.konstantinou@eurodyn.com with a cc to events@eurodyn.com. Regarding your summary, please download and complete the "Proposal form" that may be found in the presentation and documents section below. Final presentations should not exceed 6 power point slides and should be concise and factual. 


A few selected speakers will set the scene with a 15 minute presentation and the rest of the programme will be dedicated to roundtable discussions and networking purposes.

Important Dates

- Submission of summaries - presentations: 19 September 2013

- Speaker participation confirmation: 25 September 2013

- Submission of final presentations: 27 September 2013

- Event date: 1 October 2013

- Publication of Event proceedings: End of October


TimeMaking eGovernment Work:
Improving Organisational Processes
10:00 – 10:30Registration
10:30 – 10:45Introduction & Welcome by the European Commission
Deputy Head of Public Services Unit
10:45 – 11:00Improving Organisational Processes & Innovation in Public Service Delivery: to serve the king or to be king?
Some critical reflections

Philippe Vermeulen, Belgian Federal Public Service Personnel & Organisation
11:00 – 11:15

Building a Modern European Commission: The Role of Metrics
Martin Dawson, DG Connect, Deputy Head of Knowledge Sharing Unit

11:15 – 11:30

ISA PROGRAMME – relevant cases
Konstantinos Bovalis, DIGIT, ISA Programme

11:30 – 11:45
Coffee break & Networking
11:45 – 12:00

Bitstream - Capacity Building for Innovation
Ulf Hedestig, Umea University

12:00 – 12:15

Challenges of Cross–Border eGovernment: the X–trans.eu project
Sebastian Härtl, Init

12:15 – 12:30

Embedding location based information and services in public sector processes
Glenn Vancauwenberghe, SADL – KU Leuven, Belgium

12:30 – 12:45

Improving the Legislative Process through Electronic Workflow Management: the Case of Austria
Günther Schefbeck, Austrian Parliamentary Administration

12:45 – 13:00Q & A – Debate
13:00 – 13:45
Lunch Break
13:45 – 14:00The Case of "CONNECTED", DG CONNECT’s Intranet
Prabhat Agarwal, DG CONNECT, Knowledge Sharing Officer
14:00 – 14:15

Addressing the key public administration challenges:
Empowering civil servants in Romania for increased productivity and service delivery efficiency
Santa Ozolina, ECDL

14:15 – 14:30

Collaboration for cost-efficient development & sharing of know-how, experience and eServices solutions
Claes-Olof Olsson, SAMBRUK

14:30 – 14:45

Using social media in public administration
Vanessa Uytborck, DG HR, Policy Officer – Relations with EUPAN & OECD

14:45 – 15:00Coffee break & Networking
15:00 – 15:15Open data and PSI re-use, a new challenge for eGovernment innovation. Reflections and (provisional) conclusions from the LAPSI 2.0 Thematic Network experience
Julian Valero, Murcia University – School of Law
15:15 – 16:00Q & A – Debate
16:00 – 16:15
Concluding Remarks & Networking

How to get there


European Commission premises

Avenue de Beaulieu 29, Room 00, 1160, Brussels

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