Workshop on Customer-centric public service provision within the 6th Eastern European eGov Days 2008 Contemporary public administrations (PA) have developed a large number of services throughout the years in order to address the needs of modern societies. All public services are somehow related to the needs of specific customers (citizens and businesses), but the "needs-to-services" link is usually not explicit and thus neither straightforward nor direct.

Over the last years, the European Union has co-funded a number of research projects in order to address customer-centric public service provision. The aim of this open workshop is to present the results of a number of research projects working on customer-centric public service provision.

The workshop takes place within the frame of the 6th Eastern European eGov Days (EEEGov), one day prior their opening.

During the workshop, the projects will also have the opportunity to demonstrate the prototype platform that they have developed. The following projects will present their results in the workshop: OneStopGov, LD-CAST, SemanticGov, BRITE, R4eGov, Picture.

Attendance is free and no registration to EEEGov days is required. However, there is a limited number of places which will be allocated on a first-come-first-served basis. Registration is to be performed online at the event website.

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