EDGE 2011 conference - 'Pushing the boundaries of public service delivery'  

These are exciting times for councils embarking on ambitious transformation programmes and the intensity of challenge lies in delivering excellence for customers while reducing costs. Technology is changing service delivery fast, customers want more and different and will continue to do so. Local governments need to be ready for the pace of change of the next ten years and how they will have to change the face of council services. 

The conference speakers will demonstrate how they have used their vision, creative and innovative thinking to deliver excellence and efficiencies. This opportunity comes at a time where cost-efficient and effective outcomes are paramount. EDGE 2011 is particularly aimed at Chief Executives, Directors, Heads of eGovernment, senior policy and decision makers, library professionals and elected members. 

 Attendees will have opportunities to learn from and meet with speakers, decision makers and other practitioners in the field, change managers, thought leaders, and many movers and shakers in the information, content management, community engagement and regeneration communities; they will find out first hand how others are making the savings required, by using shared services to build outstanding buildings, regenerate social deprivation areas, whilst continually moving forward at less cost with better services. 

The conference programme may be viewed here. The aims of EDGE 2011 can be formulated as follows: 

• To make businesses and services edgier, smarter, more creative and cost effective in a world that is being transformed by digital and social technologies;
• To learn how libraries and information are delivering regeneration, eGovernment, learning and digital inclusion;
• To hear the latest ideas, share success stories, hear best practices and meet colleagues from across the country and around the world;
• To open a platform for discussion on the future of service delivery in libraries and information;
• To offer a platform for new innovations and technologies. 

Registration can be performed online.  

Event email: grainne.crawford@edinburgh.gov.uk