New Workshop Date: 20 December 2011 - Two events to run in parallel on the day
In a nutshell:
The European Commission is pleased to announce the organisation of the event 'User-Centric eServices' on Tuesday 20 December 2011 focusing in the area of eGovernment. This session will run in parallel to the 'Seamless eGovernment' event and it is highly recommended that participants join both sessions and benefit from this full day event in Brussels, where they will have the chance to meet with European Commission officials and professionals. Discussions will address the advancement of eServices to provide a user-centric experience to citizens.
Public services are continuously evolving taking advantage of new technological means that permit public administrations to provide better services at reduced cost and better transparency. In this direction, several European countries have played a pioneering role with the aim to increase the level of sophistication of public services. The target for future services is the provision of personalised eServices that will permit service users, i.e., the citizens, to be able to interact with public administrations as easily as possible.
The 'User-centric eServices' event will focus on user-empowerment, how modern technology can transform the way citizens communicate, and the ways that governments can enable citizens to access eServices in their own convenience at a minimal cost. Sharing public information and allowing access to citizen records can help improve transparency, thus encouraging more effective involvement of citizens and businesses in the policy-making process. Inclusive access to personal information must be available to all those who are entitled to them; however, current policies and practices can make it harder for people to gain access.
The impact on citizens will be discussed trying to find ways to minimise the likelihood of unequal outcomes. In this light, the European Commission invites all interested parties to participate in this event and discuss ways that governments can use technology to customise public services to meet citizen and business needs. Barriers and recommendations towards increased usability of and access to eGovernment services will be discussed so as to eventually enable the offering of improved services via multiple channels including Internet, TV, telephone, and mobile devices.
The 'User-centric eServices' event invites all eGovernment stakeholders as well as public administrations, and especially those linked to European Union funded initiatives to join us in discussing one or more of the following workshop topics:
- How can user-centric public services increase citizen empowerment and satisfaction?
- Lessons learned from best practice success stories, of eGovernment cases in Europe.
- How can technology be used in the design of customised public services?
- How can user-centric personalised services cut red tape and save on governmental budgets?
- eInclusion: Examples of eServices for all.
- Impact of services designed around users specific needs.
- Good practices and the vision towards multi-channel delivery of services.
- Gaining access to personal data: battling through policy limitations.
- Identified barriers and enablers for user-centric services.
- One-stop shop eGovernment paradigm: good practice cases and lessons learnt.
- Case studies from the use of online transaction systems in eGovernment: has their adoption delivered what was promised?
- Can governments employ one-stop shops successfully for their citizens? Case studies.
Additional subjects falling within the umbrella of the workshop's theme in general are also welcome based on potential speaker proposals.
This event is intended for policy-makers and practitioners interested in 'User-Centric eServices' at European, national and local levels as well as anyone interested in the area of public administrations. Businesses and/or citizens who interact with them are also welcome: eGovernment project implementers; stakeholders in FP6 and FP7 research projects; researchers; businesses; European Commission officers; ePractice members etc.
To register for this event, please create an ePractice account if you are not a current member. Subsequently, kindly login and once in the workshop announcement page, simply click on the orange button that reads 'Participate in this event' to activate your registration. ePractice members can simply login and click on the same page as described above.
Submission of summaries/PPT slides:
To be considered for a speaker placement for this event, kindly submit a summary of one page and seven .ppt slides of your intended presentation to email@example.com by 11 November. Please download and complete the "Proposal form" that may be found in the 'Presentation and documents' section below.
Deadlines to remember:
- Submission of summary (one page)/ presentation (seven slides): 25 November 2011
- Speaker confirmation: 30 November 2011
- Submission of final presentations: 10 December 2011
- Workshop date: 20 December 2011
- Publication of workshop proceedings: End of January 2012
This event is all about networking. A few selected speakers will set the scene with a 15 minute presentation and the rest of the programme will be dedicated to roundtable discussions and networking purposes.
Please, direct all queries to firstname.lastname@example.org and email@example.com. The event officers will assist you promptly.