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practice ePractice workshop: "eInclusion days-Inclusive eGovernment"

ePractice workshop: "eInclusion days-Inclusive eGovernment"

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Submitted by: Vassilia Orfanou (European Dynamics, S.A.)
Location: Brussels (Belgium)
Date: 13 October 2010

Basic info

Expected participants:
Yes, participation has no cost
Yes, (event with unrestricted attendance)


IMPORTANT NOTICE: This workshop will take place OCTOBER 13!(Please, disregard the system that may cite a different date)

This workshop is an initiative of DG INFSO, aiming to encourage the sharing of good practice in the area of Inclusive eGovernment.

In addition, this workshop will aim to disseminate current research and development activities carried out within the two eInclusion areas as well as other research initiatives within the European Union Framework Programmes.

Therefore, the focus will be on the necessity to improve the accessibility and availability of everyone to ICT products and services, in order to create new employment, education and equal living standards for all; connecting them to jobs, new forms of communication and participation, and to public services.

Topics of interest include, but are not limited to:

• eGovernment policies targeted at groups at risk of exclusion

• User segmentation in eGovernment services

• Inclusive eGovernment in healthcare

• Multichannel delivery services

• eGovernment services: the ‘value chain’ dimension

• Design, production, delivery, access and use of inclusive eGovernment services

• “Inclusive by design” versus specific assistance - tailored services

• Marketing, targeting and promotion of eGovernment services for specific disadvantaged groups

Ultimately, this workshop will aim to share good practice initiatives, knowledge and experiences on the field as a means of accelerating the uptake of eInclusion solutions and improving both policy-making and research for now and the future.

Who should attend?

Researchers and ICT developers, public and private social care, business representatives should attend. Through their participation, potential presentation and discussions in the workshop session, researchers, users and stakeholders will be able to learn about the current situation in inclusive eGovernment and also transmit their points of view for now and for the future.

Non-epractice members may register to the portal and thereafter register to the workshop here. Speakers are kindly invited to download the call for participation that can be found in the 'presentation and documents' section and direct any questions or clarifications to events@eurodyn.com

Call for presentations:

Those interested to speak should register to the workshop and submit an original and concise proposal (a few slides or descriptive summary). 

All proposals for presentations should be submitted to events@eurodyn.com with a copy to Vassilia.orfanou@eurodyn.com by September 24, 2010.

Accepted formats of abstract and presentation submission are: .doc, .ppt and .pdf. Prior registration to epractice is required at http://www.epractice.eu/en/user/register for people that are not current ePractice members.

Important deadlines:

  • Submission of draft presentations by September 24, 2010
  • Speaker confirmation by September 29, 2010
  • Submission of final presentations by October 7, 2010


Time «Inclusive eGovernment»
European Commission, DG Information Society and Media - 0/54
Avenue de Beaulieu 33, Brussels, 1160
9:30-10:30 Registration
10:30-10:45 Welcome and Introduction
Paul Timmers, European Commission
DG Information Society and Media
Scoping the Inclusive eGovernment landscape and its key enablers
10:45-11:00 Changing Lives with ICT-transforming front line Public Services (PSs),
Paul Waller, DIT City of London, UK
11:00-11:15 The way towards an Inclusive eGovernment: An EU perspective,
Sylvia Archmann, EIPA
11:15-11:30 Collaborative Public Services Innovation,
Jeremy Millard, DTI, DK
11:30-11:45 EU/CIP Project EGOV4U
Anthony Meehan, Open University
11:45-12:00 The FLEXI Project, electronic tools for real-time management of extra-UE citizens work for Italy,
Italian Ministry of Labor and Social Affairs- DG Technological Innovation
12:00-12:20 1st roundtable discussion
12:20-13:20 Lunch Break
Capacity Building and digital Literacy of Intermediaries
13:20-13:35 EU Project DIEGO: digital Inclusive eGovernment,
Miguel Alborg, IDI EIKON, ES
13:35-13:45 The Digital Literacy Community
George Kolomvos, ED
13:45-14:00 The Digital Local Agenda - for planning and implementing Inclusive eGovernment actions in local areas,
Javier Ossandon, ANCITEL, EU org
14:00-14:15 ADD-ME Community of Practice,
Maurizio Roscani, Rosi Somerville, CATTID
14:15-14:30 Digitaal.Talent@gent; strategic program,
Martine Delannoy, Staad Gent, BE
14:30-14:50 2nd roundtable discussion
14:50-15:00 Coffee Break
Design and accessibility of public services and websites
15:00-15:15 Accessibility Checklist for eGovernment Websites,
Sabine Brenner, Federal Office of communications, CH

Promoting equity in access to eGovernment Services,
Peggy Maguire, Director General, European Institute of Womens Health

15:30-15:45 eACCESS+, the eAccessibility network,
Helen Petrie, University of York, UK
15:45-16:00 3rd roundtable discussion
16:00-16:15 Conclusions & Recommendations:
European Commission

How to get there


European Commission


Avenue de Beaulieu 33 0/54, Brussels 1160

Presentation and Documents
Presentation and Documents

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