Transforming Public Services

OBJECTIVE

The contractor for the eEurope Awards, organised – at the request of the European Commission Services and the 2005 UK Presidency – a competition to select the exhibitors for the "Transforming Public Services" conference and the winners of the eEurope Awards for eGovernment – 2005.

The following four themes were covered by the Awards:

• The Right Environment: Creating the best environment to enable government, businesses and citizens to benefit from transformation with eGovernment
• Government Readiness: Transformation of the organisation and innovation in the back office
• Service Use: Transformation and innovation in external facing services, putting citizens and businesses at the centre, driving use and participation.
• Impact: Measuring the impact on and benefits to government, businesses and citizens

Independent experts evaluated the applications and determined the winners of the Awards. The 52 best applications were given the opportunity to exhibit at the conference. European Commissioner Viviane Redding, together with UK Minister Jim Murphy presented the eEurope Awards for the most outstanding eGovernment solutions at the Ministerial eGovernment Conference 2005 and Exhibition in Manchester, the United Kingdom, on 23-24 November 2005 (see below for winners and honourable mentions).

FACTS

• Submissions from 28 of 33 eligible countries
• Number of submissions: 234
• Number of finalists: 52

SUBMISSIONS PER COUNTRY AND THEME

WINNERS

• KSI ZUS - Complex Computer System (KSI) for the Social Insurance Institution (ZUS) in Poland, Social Insurance Institution (PL)
• EID - Electronic Invoicing in Denmark, Agency of Governmental Management (DK)
• Kadaster-on-line, Kadaster (NL)
• ROS - Revenue Online Service, ROS, Revenue Commissioners (IE)

HONOURABLE MENTIONS

• FALSTAFF - Fully Automated Logical System Against Forgery and Fraud in the Italian Customs Information System AIDA, Italian Customs Agency (IT)
• The DWP/ DoH RTA Automation, Project Compensation Recovery Unit, Department for Work and Pensions (UK)
• IRIS BCN - Promoting Civic Attitudes in Barcelona through a Customer Service Request Platform, Ajuntament de Barcelona (ES)
• AeL - An Integrated Solution for Content Management and Computer Assisted Training, Ministry of Education and Research (RO)

CATALOGUE

eGovernment - 2005: Good Practice Cases

This catalogue provides a short description and contact details of all 234 cases that met the criteria for the eEurope Awards for eGovernment – 2005, as well as an in-depth overview of the 52 cases selected for the exhibition. The cases are divided into four categories:

• The Right Environment
• Government Readiness
• Service Use
• Impact

OTHER

• Conference report
• Conference pictures
• Conference video