European Journal of ePractice

Simplification of the public administration is a major concern and priority for most countries in the world in the era of digitalisation. It leads to improvement of efficiency and effectiveness of the state machinery.

The introduction of the reforms regarding the simplification of public administration through the use of ICT and other tools differs from one country to another, due to differences in their institutional, political and cultural structures. Simplification of public administration leads towards re-engineering of administrative procedures and introducing a new organisational, architectural and operational model of administration.

The simplification of public administration enables the modernisation of relations between citizens and public administrations, the introduction of a principle of trust for administrative procedures and simplification of daily life for citizens. It is a common issue and it influences the interest of public servants performing duties in the state administrative bodies.

Implementation of Information and Communications Technologies (ICT), drafting of the laws in harmony with the best international practices, improvement of capacity, building of public institutions to carry out the administrative procedure simplification, and one-stop shops, could be considered as the main tools for the simplification of public administration.
eGovernment is a key instrument for successful implementation of all respective administrative simplex programmes.