Responsibility:

Tax Directorate, Local tax assessment offices

Website:

http://www.skatteetaten.no

Description:

The Tax Administration or Tax Directorate supplies online brochures outlining tax payment and tax return procedures in Norway. Citizens’ transactions are carried out through the local tax assessment office. Online services can also be accessed through the Altinn portal.

Responsibility:

Ministry of Labour, Norwegian Labour and Welfare Administration (NAV)

Website:

http://www.nav.no/

Description:

Fully functional job search online service. Vacancies are automatically published in the European Employment Services (EURES) Job Mobility Portal.

a. Unemployment benefits

Responsibility:

Ministry of Labour, Norwegian Labour and Welfare Administration (NAV)

Website:

http://www.nav.no/

Description:

Specific information on unemployment benefits and entitlements can be found at the description of the Norwegian Social Insurance Scheme 2007. Full online registration and interaction available.

b. Child allowances

Responsibility:

Ministry of Labour, Norwegian Labour and Welfare Administration (NAV), Norwegian Directorate for Children, Youth and Family Affairs (Bufdir)

Website:

http://www.nav.no/; http://www.bufetat.no; http://www.bufetat.no/engelsk/bufdir/

Description:

'Bufdir' is responsible for providing services for children, young people and families in need of assistance and support. For employment guidelines about maternity and paternity leave, the Norwegian Labour Inspection Authority can supply information. Online sophistication is limited to information and downloadable forms for manual submission. Specific information on family allowances can be found at the description of the Norwegian Social Insurance Scheme 2007.

c. Medical costs (reimbursement or direct settlement)

Responsibility:

Norwegian Labour and Welfare Administration (NAV)

Website:

http://www.nav.no/

Description:

NAV serves a broad participatory role in the world of work and society, and contributes to the financial security of the individual. This depends on close interaction with the user, working life and local authorities, and a sharper focus on people with special needs in relation to the labour market and others in a challenging life situation.

d. Student grants

Responsibility:

Central Government, Ministry of Education and Research, State Educational Loans Fund

Website:

http://www.lanekassen.no/

Description:

The entire process from the initial application to the payment of student loans and grants is supported electronically and is based on the Enterprise Resource Planning (ERP) platform. Application, data control and payment are handled electronically. Electronic signatures through PKI, using the Altinn system, enable students to sign electronically.

a. Passport

Responsibility:

National Police Directorate, Police Districts and Stations

Website:

http://www.politi.no

Description:

Information and printable paper forms to be submitted enabling citizens to start the procedure to obtain a passport.

b. Driver’s licence

Responsibility:

Central Government, Norwegian Public Roads Administration (NPRA)

Website:

http://www.vegvesen.no/

Description:

Different rules apply to persons with a driving licence issued in the European Economic Area (EEA) and to those with a driving licence issued outside this area. The NPRA has published a document entitled 'Permission to drive in Norway - how?' which outlines the new regulations concerning driving licences. Online information and forms to download are available, but no online submissions.

Responsibility:

Central Government, Norwegian Public Roads Administration (NPRA)

Website:

http://www.vegvesen.no/

Description:

The Norwegian on-line service 'Autoreg' provides a RANGE of online services related to new and used cars. In particular, the following services are offered: registration of new vehicles; re-registration and change of ownership of used vehicles; assigning Vehicle Registration Number; and online payment of taxes.

Responsibility:

Municipalities

Website:

http://app.norway.no/; http://byggsok.no

Description:

An eApplication of building permissions has been implemented in Norway. ByggSøk Information is a system for information required when preparing a plan or application. All municipalities are able to publish information on a joint website related to zoning and building. It provides general and municipality-specific information related to zoning plans and building applications. Building applications are registered via the Internet. The applicant is guided through a customisable application process and receives assistance during the process.

Responsibility:

National Police Directorate, Police Districts and Stations

Website:

http://www.politi.no

Description:

Online information and forms to download for manual submission.

Responsibility:

Participating libraries (39)

Website:

http://biblioteksvar.no/

Description:

A local public library can be contacted by eChat, email or SMS through 'Ask the Library', the digital reference service, regarding availability of books, reservations or general queries. 200 librarians from over 55 libraries throughout Norway provide assistance.

Responsibility:

Central Government, National Register

Website:

http://www.noreg.no/

Description:

Intention to get married requires verification of entitlement in accordance with the Marriage Act. This verification is carried out by the National Register for Population, located in the local tax assessment office in the municipality of residence of either the bride-to-be, or bridegroom-to-be. For non residents applications for verification are carried out by the Office of the National Registrar. Relevant forms and all other required documentation should be submitted to the authority responsible for the National Population Registry, either locally or centrally, as stated above.

Responsibility:

Universities and Colleges Admission Service (NUCAS)

Website:

http://www.samordnaopptak.no/

Description:

Provides forms which can be submitted online, even though the process involves manual verification of qualifications.

Responsibility:

Central Government, National Register

Website:

http://www.noreg.no

Description:

Registering a change of address with the National Registry is mandatory. This is done by completing the relevant form (Flyttemeldingsskjema) and sending it to the local tax assessment office. Norway Post should also be notified. Pertinent services can also be accessed through the 'Altinn' portal, while Norwegian citizens have the possibility to completely treat online the announcement of a change of address within the country.

Responsibility:

Central Government, Norwegian Ministry of Health and Care Services, Directorate of Health

Website:

http://www.helsedirektoratet.no/

Description:

A patient has the right to choose the hospital or his/her district psychiatric centre of choice for treatment. The Internet 'Free Hospital Choice' service provides relevant information and services. Administrators and patient advisors have access to online administration tools, which provide waiting times, quality indicators and other factors, updated on a daily basis. Patient advisors can also be contacted by phone. Eventual admission is done through patient advisors and their primary physicians.