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eGovernment Factsheet - Liechtenstein - eServices for Citizens

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Posting Date
13 December 2006
Last Edited Date
29 November 2011
Country
Liechtenstein

Availability and sophistication of eServices for Citizens

Last updated: October 2011

The information in this section is based on the common list of 20 basic public services contained in the annual report 'Digitising Public Services in Europe: Putting ambition into action – 9th Benchmark Measurement' prepared for the European Commission, Directorate General for Information Society and Media, December 2010.

The 12 services for citizens are as follows:

  1. Income taxes: declaration, notification of assessment
  2. Job search services by labour offices
  3. Social security benefits
  4. Personal documents: passport and driver’s licence
  5. Car registration (new, used, imported cars)
  6. Application for building permission
  7. Declaration to the police (e.g. in case of theft)
  8. Public libraries (availability of catalogues, search tools)
  9. Certificates (birth and marriage): request and delivery
  10. Enrolment in higher education/university
  11. Announcement of moving (change of address)
  12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)

1. Income taxes: declaration, notification of assessment

Responsibility:

Central Government, Tax Authority

Website:

http://www.steuererklaerung.llv.li/

Description:

There is complete information on all types of tax available and forms to download. A new online tax declaration service is also currently under development. At the current stage, a software-application for windows, mac and linux automatically calculates totals and deductibles, transfers all data from supplementary forms to the main one and works out the tax due. Future plans foresee the online submission of tax declarations.

2. Job search services by labour offices

Responsibility:

Central Government, Office for Economic Affairs, Employment Agency

Website:

http://www.amsfl.li/ams/startseite

Description:

Online services for employers and job-seekers.

3. Social security benefits

a. Unemployment benefits

Responsibility:

Central Government, Office for Social Affairs

Website:

http://www.llv.li/amtsstellen/llv-asd-familie/llv-asd-familie-familienfoerderung.htm

Description:

Information and forms to download.

b. Child allowances

Responsibility:

Central Government, Office for Social Affairs

Website:

http://www.llv.li/amtsstellen/llv-asd-familie/llv-asd-familie-familienfoerderung.htm

Description:

Information to start the procedure of requesting child allowances.

c. Medical costs (reimbursement or direct settlement)

Responsibility:

Central Government, Office of Public Health

Website:

http://www.llv.li/amtsstellen/llv-ag-versicherung.htm

Description:

Information, forms and leaflets to download.

d. Student grants

Responsibility:

Central Government, Office of Education

Website:

http://www.sa.llv.li

Description:

Information and forms to apply for grants and interest-free loans to download.

4. Personal documents: passport and driver’s licence

a. Passport

Responsibility:

Central Government, Immigration and Passport Office

Website:

http://www.apa.llv.li

Description:

Information and forms to download, enabling citizens to start the procedure in order to obtain a passport.

b. Driver’s licence

Responsibility:

Central Government, Office of Motor Vehicles

Website:

http://www.mfk.llv.li

Description:

Information enabling citizens to start the procedure in order to obtain a driver’s licence and to register online for relative appointments.

5. Car registration (new, used, imported cars)

Responsibility:

Central Government, Office of Motor Vehicles

Website:

http://www.mfk.llv.li

Description:

Information enabling citizens to start the procedure in order to register a motor vehicle.

6. Application for building permission

Responsibility:

Central Government, Office of Construction and Public Property Administration

Website:

http://www.llv.li/amtsstellen/llv-hba-privates_bauen_und_planen.htm
http://www.llv.li/schalteronline/amtsstellen-formlisting/baugesuche

Description:

Information and forms to start the procedure in order to obtain a building permission. Applications are to be submitted to the municipalities.

7. Declaration to the police (e.g. in case of theft)

Responsibility:

Central Government, Office of National Police

Website:

http://www.landespolizei.li/

Description:

Information only.

8. Public libraries(availability of catalogues, search tools)

Responsibility:

Liechtenstein National Library

Website:

http://www.landesbibliothek.li/index.html

Description:

The online catalogue service of the National Library gathers together approximately 180 000 titles from 20 different libraries. Users are able to conduct detailed searches in the database, check the availability of books and perform reservations online.

9. Certificates (birth, marriage): request and delivery

Responsibility:

Central Government, Office of Civil Registration

Website:

http://www.zsa.llv.li

Description:

It provides information on the necessary procedures in order to obtain a birth or a marriage certificate, and related forms to download.

10. Enrolment in higher education/university

Responsibility:

Central Government, Office of Education

Website:

http://www.llv.li/amtstellen/llv-abb-studienberatung.htm

Description:

It provides general information about enrolment in higher education and universities.

11. Announcement of moving (change of address)

Responsibility:

Local authorities

Website:

http://www.llv.li/

Description:

The online address change notification service was launched in May 2005. It provides a convenient way for citizens to communicate their change of address to a number of Public Administrations through a single notification service.

12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)

Responsibility:

Central Government, Office of Public Health

Website:

http://www.ag.llv.li/

Description:

It provides basic information on the organisation of the ministry and the availability of hospitals.

Further information on the services and on the latest official online sophistication ratings is available in the 'Digitising Public Services in Europe: Putting ambition into action – 9th Benchmark Measurement' report, prepared for the European Commission, Directorate General for Information Society and Media, December 2010.

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