Availability and sophistication of eServices for Citizens
Last updated: October 2011
The information in this section is based on the common list of 20 basic public services contained in the annual report 'Digitising Public Services in Europe: Putting ambition into action – 9th Benchmark Measurement' prepared for the European Commission, Directorate General for Information Society and Media, December 2010.
The 12 services for citizens are as follows:
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1. Income taxes: declaration, notification of assessment |
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Responsibility: |
Central Government, Tax Authority |
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Website: |
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Description: |
There is complete information on all types of tax available and forms to download. A new online tax declaration service is also currently under development. At the current stage, a software-application for windows, mac and linux automatically calculates totals and deductibles, transfers all data from supplementary forms to the main one and works out the tax due. Future plans foresee the online submission of tax declarations. |
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2. Job search services by labour offices |
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Responsibility: |
Central Government, Office for Economic Affairs, Employment Agency |
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Website: |
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Description: |
Online services for employers and job-seekers. |
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3. Social security benefits |
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a. Unemployment benefits |
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Responsibility: |
Central Government, Office for Social Affairs |
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Website: |
http://www.llv.li/amtsstellen/llv-asd-familie/llv-asd-familie-familienfoerderung.htm |
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Description: |
Information and forms to download. |
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b. Child allowances |
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Responsibility: |
Central Government, Office for Social Affairs |
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Website: |
http://www.llv.li/amtsstellen/llv-asd-familie/llv-asd-familie-familienfoerderung.htm |
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Description: |
Information to start the procedure of requesting child allowances. |
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c. Medical costs (reimbursement or direct settlement) |
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Responsibility: |
Central Government, Office of Public Health |
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Website: |
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Description: |
Information, forms and leaflets to download. |
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d. Student grants |
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Responsibility: |
Central Government, Office of Education |
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Website: |
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Description: |
Information and forms to apply for grants and interest-free loans to download. |
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4. Personal documents: passport and driver’s licence |
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a. Passport |
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Responsibility: |
Central Government, Immigration and Passport Office |
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Website: |
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Description: |
Information and forms to download, enabling citizens to start the procedure in order to obtain a passport. |
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b. Driver’s licence |
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Responsibility: |
Central Government, Office of Motor Vehicles |
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Website: |
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Description: |
Information enabling citizens to start the procedure in order to obtain a driver’s licence and to register online for relative appointments. |
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5. Car registration (new, used, imported cars) |
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Responsibility: |
Central Government, Office of Motor Vehicles |
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Website: |
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Description: |
Information enabling citizens to start the procedure in order to register a motor vehicle. |
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6. Application for building permission |
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Responsibility: |
Central Government, Office of Construction and Public Property Administration |
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Website: |
http://www.llv.li/amtsstellen/llv-hba-privates_bauen_und_planen.htm |
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Description: |
Information and forms to start the procedure in order to obtain a building permission. Applications are to be submitted to the municipalities. |
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7. Declaration to the police (e.g. in case of theft) |
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Responsibility: |
Central Government, Office of National Police |
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Website: |
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Description: |
Information only. |
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8. Public libraries(availability of catalogues, search tools) |
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Responsibility: |
Liechtenstein National Library |
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Website: |
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Description: |
The online catalogue service of the National Library gathers together approximately 180 000 titles from 20 different libraries. Users are able to conduct detailed searches in the database, check the availability of books and perform reservations online. |
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9. Certificates (birth, marriage): request and delivery |
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Responsibility: |
Central Government, Office of Civil Registration |
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Website: |
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Description: |
It provides information on the necessary procedures in order to obtain a birth or a marriage certificate, and related forms to download. |
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10. Enrolment in higher education/university |
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Responsibility: |
Central Government, Office of Education |
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Website: |
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Description: |
It provides general information about enrolment in higher education and universities. |
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11. Announcement of moving (change of address) |
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Responsibility: |
Local authorities |
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Website: |
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Description: |
The online address change notification service was launched in May 2005. It provides a convenient way for citizens to communicate their change of address to a number of Public Administrations through a single notification service. |
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12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals) |
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Responsibility: |
Central Government, Office of Public Health |
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Website: |
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Description: |
It provides basic information on the organisation of the ministry and the availability of hospitals. |
Further information on the services and on the latest official online sophistication ratings is available in the 'Digitising Public Services in Europe: Putting ambition into action – 9th Benchmark Measurement' report, prepared for the European Commission, Directorate General for Information Society and Media, December 2010.