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practice eGovernment Factsheet - Slovenia - eServices for Citizens

eGovernment Factsheet - Slovenia - eServices for Citizens

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Posting Date
14 December 2006
Last Edited Date
29 December 2011
Country
Slovenia

Availability and sophistication of eServices for Citizens

Last updated: October 2011

The information in this section is based on the common list of 20 basic public services contained in the annual report 'Digitising Public Services in Europe: Putting ambition into action – 9th Benchmark Measurement' prepared for the European Commission, Directorate General for Information Society and Media, December 2010.

The 12 services for citizens are as follows:

  1. Income taxes: declaration, notification of assessment
  2. Job search services by labour offices
  3. Social security benefits
  4. Personal documents: passport and driver’s licence
  5. Car registration (new, used, imported cars)
  6. Application for building permission
  7. Declaration to the police (e.g. in case of theft)
  8. Public libraries (availability of catalogues, search tools)
  9. Certificates (birth and marriage): request and delivery
  10. Enrolment in higher education/university
  11. Announcement of moving (change of address)
  12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)

1. Income taxes: declaration, notification of assessment

Responsibility:

Central Government, Tax Administration

Website:

http://edavki.durs.si/

Description:

The eDavki (eTaxes) portal enables all legal and natural entities to conduct business with the tax office electronically. Since 2004, taxpayers can use it to submit their income tax returns online via a qualified certificate issued by any registered certification authority in the country. The entire process consists of filling out a form, validating data, digitally signing and time stamping the form. The application also allows taxpayers to calculate the amount of their tax and to import or export their data. Since 2007, taxpayers have received their pre-filled tax declarations with a pre-calculation of the amount of tax owed.

2. Job search services by labour offices

Responsibility:

Central Government, Employment Service and Ministry of Public Administration

Website:

http://www.ess.gov.si/; http://www.mddsz.gov.si/

Description:

Users can consult databases with job offerings and can subscribe to a weekly notification service of pre-selected jobs related to a personalised job-seeker's profile. Employers can also consult databases of candidates.

3. Social security benefits

a. Unemployment benefits

Responsibility:

Employment Service of Slovenia

Website:

http://www.ess.gov.si/; http://e-uprava.gov.si/storitve/pridobiVlogo.esju?id=1274

Description:

Claims for unemployment benefits can be handled via the website by filling the corresponding online form.

b. Child allowances

Responsibility:

Central Government, Ministry of Labour, Family and Social Affairs; Centres for Social Work

Website:

http://e-uprava.gov.si/e-uprava/dogodkiPrebivalci.euprava;
http://www.mddsz.gov.si/; http://www.gov.si/csd/;
http://e-uprava.gov.si/e-uprava/dogodkiPrebivalci.euprava?zdid=1064&sid=881;

Description:

There are 62 Centres for Social Work (CSW) operating in Slovenia, to which fully electronic requests for child allowances can be sent. Forms are available on the eGovernment portal and citizens can use them in combination with their electronic certificates. It is not obligatory to attach supporting data such as proof of financial status; CSW obtain these data through official channels. Child allowance is granted for a renewable period of 1 year.

c. Medical costs (reimbursement or direct settlement)

Responsibility:

Central Government, Health Insurance Institute

Website:

http://www.zzzs.si/;
http://e-uprava.gov.si/e-uprava/dogodkiPrebivalci.euprava?zdid=700

Description:

Τhe Health Insurance Institute provides effective collection and distribution of public funds for healthcare. The rights arising from compulsory health insurance are the right to health care services and the right to several financial benefits. The institute comprises 10 regional units and 45 branch offices distributed all over Slovenia.

d. Student grants

Responsibility:

Central Government, Ministry of Education and Sport, Ministry of Higher Education, Science and Technology

Website:

http://www.mss.gov.si/; http://www.mvzt.gov.si;
http://e-uprava.gov.si/storitve/pridobiVlogo.esju?id=197

Description:

The Ministry of Education and Sport offers information and forms to download on educational affairs such as pre-school aged children, basic education, music schools, secondary education, adult education institutions, higher vocational education and sport. The Ministry of Higher Education, Science and Technology awards grants to foreign students, and issues calls for proposals requesting grants for Slovenian citizens.

4. Personal documents: passport and driver’s licence

a. Passport

Responsibility:

Central Government, Administrative Units, Ministry of the Interior

Website:

http://upravneenote.gov.si/; http://www.mnz.gov.si/;
http://e-uprava.gov.si/e-uprava/opomnik

Description:

Passports are issued by the Administrative Units. In urgent cases, they can also be issued directly by the Ministry of the Interior. Information on the application process is available on the Administrative Units Portal and on the website of the Ministry of the Interior. Since April 2007, an eService launched by the Ministry of Public Administration has sent automatic reminder email messages on the expiration date of personal documents, including passport.

b. Driver’s licence

Responsibility:

Central Government, Administrative Units, Ministry of the Interior

Website:

http://upravneenote.gov.si/; http://www.mnz.gov.si/;
http://e-uprava.gov.si/; http://e-uprava.gov.si/e-uprava/opomnik

Description:

Driving licences are issued by the Administrative Units. Information on the application process and downloadable forms are available on the Administrative Units Portal and on the website of the Ministry of the Interior. Citizens can apply online for a driving licence renewal via the eGovernment portal e-Uprava by submitting an electronic form and paying online. The requester receives the new driving licence by post. Since April 2007, an eService launched by the Ministry of Public Administration automatically has sent email reminders on the expiration date of personal documents, including driving licences.

5. Car registration (new, used, imported cars)

Responsibility:

Central Government, Administrative Units, Ministry of the Interior

Website:

http://e-uprava.gov.si/storitve/epodaljsanje;
http://e-uprava.gov.si/e-uprava/emrvl.euprava

Description:

Information and forms to download. All citizens of Slovenia need to renew their vehicle registration every year. An eService launched by the Ministry of Public Administration in May 2006 offers the possibility to extend one’s vehicle registration certificate online. The service uses ePayments and eSignatures. The new certificate is either sent to a specified mailing address, or can be collected at an administrative office.

6. Application for building permission

Responsibility:

Central Government, Ministry of the Environment and Spatial Planning, Administrative Units

Website:

http://upravneenote.gov.si/;
http://e-uprava.gov.si/storitve/pridobiVlogo.esju?id=404

Description:

Planning/building permissions are issued by the Administrative Units. An eService via the eGovernment portal e-Uprava enables the user to send the application via the website. Case handling and decision notification are performed electronically as well.

7. Declaration to the police (e.g. in case of theft)

Responsibility:

Central Government, Slovenian Police

Website:

http://www.policija.si/;
http://www2.gov.si/e-uprava/prijavakorupcije.nsf;
http://e-uprava.gov.si/e-uprava/dogodkiPrebivalci.euprava?zdid=161&sid=510

Description:

Since June 2004, citizens can report crimes to the police electronically via the eGovernment portal e-Uprava. Authentication with a qualified digital certificate is required. Since April 2009, a new electronic service offering anonymous denunciation of corruption to the Police has been enabled.

8. Public libraries(availability of catalogues, search tools)

Responsibility:

Central Government, Institute of Information Science (IZUM)

Website:

http://cobiss.izum.si/; http://www.ctk.uni-lj.si/

Description:

The Co-operative Online Bibliographic System & Services (COBISS) forms the virtual library of Slovenia. Of vital importance for COBISS is the COBIB.SI online union bibliographic/catalogue database, resulting from shared cataloguing. As of June 2007, COBIB.SI contained over 3.1 million bibliographic records on book and non-book materials (monographs, serials, articles). The database offers multimedia presentation and contains information on the location of the sought items. COBISS also provides a booking system. New arrivals are published on the web sites; the central Technological Library can also inform users via by e-mail or RSS.

9. Certificates (birth, marriage): request and delivery

Responsibility:

Central Government, Ministry of the Interior, Administrative Units

Website:

http://e-uprava.gov.si/storitve/pridobiVlogo.esju?id=871;
http://e-uprava.gov.si/storitve/pridobiVlogo.esju?id=869

Description:

Birth or marriage certificates can be requested and obtained online through the e-SJU system accessible via the e-Uprava portal. The system supports full electronic handling of administrative forms contained in a centrally maintained registry of procedures. The application can be used by all residents equipped with qualified digital certificates valid in Slovenia.

10. Enrolment in higher education/university

Responsibility:

Central Government, Central Application Office

Website:

http://www.vpis.uni-lj.si/ (University of Ljubljana);
http://vpis.uni-mb.si/ (University of Maribor);
http://www.ung.si/ (University of Nova Gorica)

Description:

Online application for enrolment in higher education.

11. Announcement of moving (change of address)

Responsibility:

Central Government, Ministry of the Interior, Administrative Units

Website:

http://e-uprava.gov.si/e-uprava/dogodkiPrebivalci.euprava?zdid=1332;
http://e-uprava.gov.si/storitve/pridobiVlogo.esju?id=1153;
http://e-uprava.gov.si/storitve/pridobiVlogo.esju?id=1164

Description:

The necessary information is available on a publicly accessible website, managed by the service provider, or by the administrative body responsible. It offers the possibility to obtain the paper form and to officially start the procedure.

12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)

Responsibility:

Central Government, Ministry of Health

Website:

http://www.ordinacija.net/; http://www.zzzs.si/cakdobe;
https://narocanje.klinika-golnik.si/

Description:

'Ordinacija.net' is an eHealth portal supported by the Slovenian Ministry of Health, which offers information in the form of a guide. This includes location of healthcare services across Slovenia. Security and privacy of the user are being protected. The Health insurance institute of Slovenia also publishes information about the waiting times for different health services across the country. One can also schedule an appointment at the hospital using the web (e.g. https://narocanje.klinika-golnik.si/).

Further information on the services and on the latest official online sophistication ratings is available in the 'Digitising Public Services in Europe: Putting ambition into action – 9th Benchmark Measurement' report, prepared for the European Commission, Directorate General for Information Society and Media, December 2010.

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