Main eGovernment infrastructure components

Last updated: October 2011

Portals

e-Uprava

The eGovernment portal e-Uprava was launched in March 2001, re-launched in December 2003 and modernised in May 2006. There are sub-portals available for the Italian and the Hungarian national minorities and information is classified according to life events. Each insight into specific life situations of citizens and businesses is associated with links leading to public administration web pages of similar content.

The portal provides access to the e-SJU system (Electronic Services of Public Administration) which supports all procedures in need of electronic forms. These are automatically generated, authenticated via qualified digital certificates, partially prefilled from the Central Population Register, and accept attachments, ePayments, etc. The application can be used by all residents equipped with qualified digital certificates valid in Slovenia.

e-Uprava caters for users with special needs and also offers personalisation facilities.

The report “Digitising Public Services in Europe: Putting ambition into action – 9th Benchmark Measurement”, December 2010, prepared for the European Commission, noted that e-Uprava provided access to the majority of public services for citizens and attained scores of 70 % on usability, 100 % on adequateness of portal design and 78 % on service bundling (as opposed to the EU averages of 77 %, 89 % and 77 % respectively). The same report assessed Slovenia’s full online availability of services at 95 %, as opposed to the EU average of 82 %, and their online sophistication at 97 % against an EU average of 87 %.

A number of noteworthy services supplied via e-Uprava are:

• eDemocracy, which allows citizens to submit changes to existing legislation and suggestions on how to help eliminate administrative barriers
• Inspectorates and supervisory services
• Anonymous online complaints service
• Portal of the Surveying and Mapping Authority (Cadastre)
• e-VEM portal for businesses
• dLib.si library portal
• National portal for pensioners and the elderly.

eTaxes portal 'eDavki'

The Slovenian eTax system is a complete business solution combining a web portal with back office integration. Since 2004, the system allows individuals and companies to file taxes online using a qualified certificate issued by any registered certification authority in the country. The entire process consists of filling-out a form, validating data, digitally signing and time-stamping the form. A mandating system integrated with the application allows tax payers to mandate a user for filing tax forms.

Central Online Catalogue of Public Information

In September 2006, the Slovenian Ministry of Public Affairs established this online catalogue which provides citizens, businesses and public bodies with rapid and free access to the information records of different state authorities. There are no particular restrictions of access to this information or its further use. In addition, as all the information is provided directly from the source, the highest possible level of authenticity is ensured.

The portal may be used to provide access to important sector-specific legislation and public information libraries of individual bodies. It monitors the performance of the Information Commissioner and provides links to a wide range of websites and news services that may be of public interest. The catalogue is also available through the state portal e-Uprava.

Network

HKOM (Fast Communications Network)

Most government bodies have internet/intranet facilities and are linked to the Government-wide network HKOM (Fast Communications Network), connecting more than 1 600 local networks.

eIdentification/eAuthentication

Slovenian Central Register of Population (CRP)

Every Slovenian citizen becomes registered with the Slovenian Central Register of Population (CRP) and receives a unique Personal Registration Number (PRN–Slovenian abbreviation: EMŠO). Other individuals who have no PRN but have to exercise rights or duties in Slovenia, may also register with the CRP.

'eID Card' project

The Slovenian national eID project officially started in February 2003 with the establishment of a dedicated project group. The current Slovenian ID card is an authentication instrument showing identity, citizenship and entitlement to cross borders.

Public Key Infrastructure

A Public Key Infrastructure (PKI) has been deployed in Slovenia and five certification authorities have been registered: the Ministry of Public Administration (SIGOV-CA for Government communications and SIGEN-CA for the general public), HALCOM-CA, AC NLB, POŠTA CA and the Ministry of Defence (SIMoD-CA). As trusted third parties, these certificate service providers can deliver PKI-based digital certificates for the generation of secure electronic signatures in eGovernment applications. Certification authorities may use different approaches in mapping a single certificate with its holder’s identification data (e.g. tax number or personal registration number).

Biometric passports

Slovenia has started introducing biometric passports since the end of August 2006. Slovenian biometric passports are manufactured in accordance with the Regulation of the EU Council of Ministers on security features and biometrics in passports, as well as travel documents. All new passports issued as of 1 September 2006 conform to the new regulations. Information contained on the microchip is protected and encrypted using the Public Key Infrastructure (PKI). Citizens have the right to be informed on the data stored in their passport.

eProcurement

eProcurement portal

Setup in June 2007 and managed by the Ministry of Finance, Slovenia’s eProcurement portal enables contracting authorities to publish public procurement notices online. A module allowing suppliers to submit tenders electronically (eTendering) has been operational on the platform since the end of January 2009.