Main strategic objectives and principles

Last updated: October 2011

The current strategic framework for the development of eGovernment in Slovenia comprises three key documents:

• eGovernment Strategy of the Republic of Slovenia for the period 2006 to 2010 (SEP-2010 “eGovernment for effective Public Administration”), adopted on 20 April 2006.
• Action Plan for eGovernment for the period 2006 to 2010, adopted in February 2007.
• Strategy on IT and electronic services development and connection of official records (SREP) , last amended and adopted in June 2009.

The primary policy aim for eServices is user satisfaction. The view is that this can be achieved via friendly, accessible, simple and affordable services based on life events, such as childbirth, marriage, purchase of real estate, company registration and others.

As yet, there have been no official updates of the first two documents covering the period beyond 2010, although an extension of the Action Plan for eGovernment to 2015 was announced in the 5th Ministerial Conference on eGovernment in March 2010.

SEP-2010: eGovernment for effective Public Administration (2006-2010)

‘SEP-2010’ has presented a strategic vision for the development of eGovernment in Slovenia and outlines the main actions for the period 2006-2010.

The purpose of SEP-2010 was to determine a framework and goals leading to the further realisation of new and already established eGovernment activities. Emphasis is laid on user satisfaction, rationalisation of administrative operations, enhancement of the quality of life and a friendly administration face when in contact with users.

Coordination and implementation responsibilities for the SEP-2010 were assigned to the Ministry of Public Administration in cooperation with other public administration authorities, especially in areas such as the management of key registers and the revision of operating procedures. The four year period of application targeted 12 strategic goals:

• User-centric eGovernment: For citizens, legal entities and public employees
• One-stop-shop approach: The one-stop eGovernment portal shall use a common entry point to open pathways to all life situations of users and to the entire range of public services.
• Simplicity: The presentation of information and eServices for users at the common entry point shall be clear and logical
• Standardised services: Through its activities, the government shall support the preparation of solutions which will also be generally applicable at local level
• Quality: Information obtained on the main eGovernment portal shall be of high quality, using a standardised notification system and a guaranteed service
• Transparency: With the use of modern ICT, eGovernment will enable transparent performance and traceability of procedures
• Security: Security of personal and other data prescribed by law and electronic transactions shall be provided at various levels (services, infrastructure, protocols, etc.)
• Any time, any place: Services and information shall be accessible via an abundance of state-of-the-art equipment and communication channels (multi-channel access)
• Fast, efficient and inexpensive: eServices and information for users shall be less expensive than services obtained via traditional communications channels (service windows, telephone), with higher quality and faster responses
• Personal and for everyone: eGovernment will provide personally tailored information and eServices; personal notification on important matters for individuals shall also be enabled
• ICT knowledge and training: shall be provided to both public employees and users
• Joint decision-making – eDemocracy: shall be facilitated so as to take into account the needs and views of citizens, non-government organisations and other institutions and to aid inclusion of all users of eGovernment, such as those with special needs and the elderly, independently of their social position.

Action Plan for eGovernment (2006-2010)

A central element of the SEP-2010 strategy was the action plan adopted in February 2007. Its primary aim was to describe in a more detailed manner the actions announced in the strategy for reaching its targets. The plan also included instances of good practice, along with general overviews of the advancement of eGovernment in Slovenia, as opposed to that in other parts of the EU.

Another goal of the Action Plan was to speed up the development of those eServices which, although necessary, have been delayed. To this end, the plan placed emphasis on services development based on the participation in joint EU projects, which use a shared architecture and common European standards.

The extension of the action plan to 2015, which was announced at the 5th Ministerial Conference on eGovernment in March 2010, will include sectoral projects concerning specific ministries, institutions or other administrative units, based on horizontal measures such as common policies, methodologies, shared infrastructure, reusable modules and others.

SREP: Strategy on IT and electronic services development and connection of official records (2009-present)

This strategy lays down a framework and steps which will enable the balanced development of public administration and electronic services, and its integration of solutions and best practices with other spheres of civil service work. Four areas are targeted, namely:

• Efficient and effective public administration based on eGovernment
• Increase in user take-up of online services, with measures such as training, inclusion of those who are socially weaker and marginalised, and development of proactive services and user-friendly solutions
• Sharing of infrastructure among public institutions, reuse of different modules and other horizontal measures to aid the development of interoperable solutions to complex problems
• Support for cross-border pan-European services.

AN SREP: Action Plan on Electronic Commerce in Public Administration (2010-2015)

The AN SREP action plan defines objectives, e S ervices and tasks for implementing eCommerce solutions in the public sector. It also provide s methods of execution and monitoring of activities and projects. The plan complies with EU guidelines and D irectives on e C ommerce. A further purpose of the plan is to encourage the development of e-Services based on joint initiatives with the Member States and the European Commission, built on a unified architecture and common standards.

By 2015, AN SREP sets the objective that at least 25 % of the functionality of the necessary central and horizontal services must have been completed. The achievement of this target is foreseen by the plan to be in cooperation with the goals of the SREP strategy regarding effective and efficient operation of the public administration.

Previous eGovernment Strategies

Completed Actions under the eGovernment strategy (2006-2010)

Following the targets of the SEP-2010, the update of the national interoperability framework started at the end of 2007. The first step was the renovation of the catalogue holding metadata of registers kept by public administration institutions. The renovated catalogue now holds up-to-date data and allows institutions in charge of the register to update data online pertaining to their register. The second step, a study on technical, semantic and organisational interoperability, was completed in May 2008. The study brought together the following: all semantic assets in use by public administration institutions; all technical standards and recommendations used by eGovernment services; all legal acts, agreements, actors and processes within the scope of eGovernment services (organisational level).

Furthermore, the government has adopted a ‘Programme of Measures for the Reduction of Administrative Burdens - RAB’ (November 2005) which contains 34 measures aimed at simplifying procedures and raising the quality of public services.

eGovernment Strategy for Local Self-Government (ESLS) (2003)

The strategy is based on the eGovernment Strategy for Local Self-Government (ESLS), prepared in 2003. An additional goal was also to connect central government with local government in the field of eCommerce. Thus ESLS proposes solutions for eCommerce within local government, eCommerce between local and central government, as well as eCommerce between local government and citizens and legal entities.

Due to their complexity, importance and size, the joint or basic projects contained in the ESLS strategy were embedded in projects implementing the national eGovernment strategy (SEP-2010).