1. Income taxes: declaration, notification of assessment

Responsibility:

Central Government, Tax Administration

Website:

http://www.belastingdienst.nl/

Description:

Online tax declaration, highly automated processing of returns. A user can download/receive a form that can be electronically filled in and returned either via the Internet, or disk through the postal system. Multi-channel service - paper forms are also accepted.

Responsibility:

Central Government, Centre for Work and Income

Website:

https://www.werk.nl/

Description:

National job search database. A user is able to set up a profile with a curriculum vitae and competences. The site proceeds to match the profile with available jobs in the database. A user is notified of opportunities.

a. Unemployment benefits

Responsibility:

Central Government, Social Insurance Benefits Agency (UWV)

Website:

http://www.uwv.nl/

Description:

Information and downloadable forms. Citizens do not apply for unemployment benefits independently; they are required to first register with the Centre for Work and Income (CWI), which forwards the data to the UWV. The UWV then contacts the citizen. Employers can exchange data with UWV digitally. The unemployed are able to register through DigiD as jobseekers and apply for unemployment benefits.

b. Child allowances

Responsibility:

Central Government, Social Insurance Bank

Website:

http://www.svb.nl/

Description:

Child benefit is payable up to 18 years of age. The child allowance process starts the moment the authorities via the municipality are notified of a child's birth (which must currently be done in person). Municipalities then electronically notify the Social Security Organisation (SVB), which contacts the parents. Notification forms are available online through the SVB Internet Service Counter, but have to be delivered in person. Calculation simulators are also available online.

c. Medical costs (reimbursement or direct settlement)

Responsibility:

Ministry of Health, Welfare and Sport

Website:

http://www.minvws.nl/

Description:

Information purposes only. Citizens are insured by private health insurance establishments.

d. Student grants

Responsibility:

Central Government, Informatiebeheer Groep

Website:

http://www.ib-groep.nl/

Description:

The Informatiebeheer Groep is commissioned by the Ministry of Education, Culture and Science for administering student loans. Several study enrolment procedures are combined with the procedures for applying for a student loan. Students can manage their own information and communicate changes in study and/or personal circumstances online. Monthly loan payments are an integrated service.

a. Passport

Responsibility:

Central Government (delivery by Municipalities)

Website:

http://www.paspoortinformatie.nl/

Description:

Citizens are required to apply for a passport at a local municipality. Information on the procedure is available on most municipal websites. Citizens have to personally visit a municipality office to obtain their passports and cannot apply online, though in some cases the appointment can be booked online. Citizens abroad may also apply.

b. Driver’s licence

Responsibility:

Central Government (delivery by Municipalities)

Website:

http://www.rijbewijs.nl/

Description:

Information only. Citizens are required to visit their municipality office in person to obtain a driving licence after passing the required tests and obtaining the necessary certificates. Information on the procedure is provided on most municipality websites.

Responsibility:

Central Government, Centre for Vehicle Technology and Information (RDW)

Website:

http://www.rdw.nl/

Description:

Information only. Car dealers can be seen as a one-stop shop. Most such dealers have electronic access to RDW using tailor-made software and a Public Key Infrastructure (PKI) solution using certificates linked to an existing register of certified garage companies. Real-time checks are made with the Central Drivers Licenses Register (also maintained by the RDW) for verification purposes. Individuals buying cars from third parties require registration via a post office.

Responsibility:

Local Government

Website:

http://www.overheid.nl/

Description:

Building permission applications are handled by local authorities. Most municipal websites provide information and forms for download.

Responsibility:

Central Government, Local Police branches

Website:

http://www.politie.nl/

Description:

Electronic notification of certain crimes is available in some regions.

Responsibility:

Central Government/Local Government, Netherlands Association of Public Libraries (NBLC)

Website:

http://www.bibliotheek.nl/

Description:

Online catalogue of public libraries across the country. Online requests are possible in some cases.

Responsibility:

Local Government

Website:

http://www.overheid.nl/

Description:

Civil certificate requests are handled by the local authorities. Most provide information and forms to download and some have online request applications.

Responsibility:

Central Government, Informatiebeheer Groep

Website:

http://www.ib-groep.nl/

Description:

The IB Group can simultaneously take care of a students’ place at university and their financing. The website offers a web programme allowing options for prospective students to search the database, locate courses and apply.

Responsibility:

Local Government

Website:

http://www.overheid.nl/

Description:

Change of address notifications are handled by individual local authorities. Citizens have to register a change of address with their local municipality. The majority provide information and forms to download on their websites and some have online notification applications.

Responsibility:

N/A

Website:

N/A

Description:

This service is not relevant for the Netherlands.