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eGovernment Factsheet - Latvia - eServices for Citizens

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Posting Date
17 April 2007
Last Edited Date
26 March 2012
Country
Latvia

Availability and sophistication for Citizens

Last updated: December 2011

The information in this section is based on the common list of 20 basic public services contained in the annual report 'Digitising Public Services in Europe: Putting ambition into action - 9th Benchmark Measurement' prepared for the European Commission, Directorate General for Information Society and Media, December 2010.

The 12 services for citizens are as follows:

  1. Income taxes: declaration, notification of assessment
  2. Job search services by labour offices
  3. Social security benefits
  4. Personal documents: passport and driver’s licence
  5. Car registration (new, used, imported cars)
  6. Application for building permission
  7. Declaration to the police (e.g. in case of theft)
  8. Public libraries (availability of catalogues, search tools)
  9. Certificates (birth and marriage): request and delivery
  10. Enrolment in higher education/university
  11. Announcement of moving (change of address)
  12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)
1. Income taxes: declaration, notification of assessment

Responsibility:

Central Government, State Revenue Service (VID)

Website:

http://www.vid.gov.lv/default.aspx?hl=2

Description:

The Electronic Declaration System (EDS) enables taxpayers to submit tax returns, declarations and other documents electronically through the appropriate web forms or by transferring XML files with data prior to sending them to the State Revenue Service (VID). The authentication of users is provided by PIN codes or by means of an authentication certificate via a digital signature smart card. All necessary checks of declarations' data are performed and users are informed of the results online by email.

2. Job search services by labour offices

Responsibility:

Central Government, State Employment Agency

Website:

http://www.nva.gov.lv/

Description:

The State Employment Agency's online job market enables job seekers to add their CVs in a database, as well as to view vacancies submitted by employers. Employers can access the CV database, as well as register a vacancy and add relevant information.

3. Social security benefits

a. Unemployment benefits

Responsibility:

Central Government, State Social Insurance Agency

Website:

http://www.vsaa.lv/

Description:

Information and application forms available for download.

b. Child allowances

Responsibility:

Central Government, State Social Insurance Agency

Website:

http://www.vsaa.lv/en/services/parents

Description:

This website provides information about the service. It is possible to electronically fill in and send via email approved documents with a qualified digital signature.

c. Medical costs (reimbursement or direct settlement)

Responsibility:

Central Government, Health Payment Centre

Website:

http://www.vnc.gov.lv/eng/agency/general_information/

Description:

Health insurance covers the costs of services provided to insured persons, the financing of certain medicines and products. Insurance is organised by the Health Payment Centre, which realises and implements state policy regarding availability of health care services, and moreover administers the state budgetary funds prescribed for healthcare. It is the competent institution for the reimbursement of costs for services to other EU institutions.

d. Student grants

Responsibility:

Central Government, Ministry of Education and Science

Website:

http://www.izm.gov.lv/

Description:

Every university in Latvia provides its own grant system. University students who meet the requirements can register for a grant using an online university system ('www.luis.lv').

4. Personal documents: passport and driver’s licence

a. Passport

Responsibility:

Central Government, Office of Citizenship and Migration Affairs (OCMA)

Website:

http://www.pmlp.gov.lv/

Description:

The OCMA issues identification and travel documents as well as entry visas in the country.

b. Driver’s licence

Responsibility:

Central Government, Road Traffic Safety Directorate

Website:

http://www.csdd.lv/

Description:

Enables users to register in order to book driving tests and receive information on driving licences and penalty points electronically.

5. Car registration (new, used, imported cars)

Responsibility:

Central Government, Road Traffic Safety Directorate

Website:

http://www.csdd.lv/

Description:

Online information on vehicles, in addition to a service fees and taxes billing system.

6. Application for building permission

Responsibility:

Ministry of Economics, Local Government

Website:

http://www.em.gov.lv/em/2nd/?cat=30226

Description:

The Ministry of Economics website provides information related to planning and construction permits. Applications are handled by local authorities.

7. Declaration to the police (e.g. in case of theft)

Responsibility:

Central Government, State Police

Website:

http://www.vp.gov.lv/

Description:

An eService is available via the state portal which enables a user to electronically submit an application to the State Police and receive a reply regarding the applicable laws and regulations, using an eSignature.

8. Public libraries (availability of catalogues, search tools)

Responsibility:

Central Government, Ministry of Culture

Website:

https://kopkatalogs.lv/ (Union catalogue of state-level libraries)
http://www.biblioteka.lv/ (Libraries of Latvia portal)
http://www.kulturaskarte.lv/ (Culture Map)
http://www.lndb.lv/ (National Digital Library of Latvia)

Description:

The catalogue of state-level libraries is a shared electronic catalogue, giving access to information about the holdings of the National Library and the major academic libraries. 'Libraries of Latvia' is the central access point to all state and municipal libraries. 'Culture Map' is the central access point to all cultural institutions.

9. Certificates (birth, marriage): request and delivery

Responsibility:

Central Government (Ministry of Justice) and Local Government, General Registry Offices

Website:

http://www.latvija.lv/

Description:

The providers of the service are local authorities, which supply information about the certificates as well as application forms for download and filling in. The municipalities of Riga and Ventspils offer a repeat application eService for these certificates via the 'latvija.lv' portal.

10. Enrolment in higher education/university

Responsibility:

Central Government, Ministry of Education and Science, Universities

Website:

http://www.aip.lv/; http://www.latvija.lv

Description:

The regulations of each university differ and information about the admission procedure is available on university websites. latvija.lv offers a service to facilitate the electronic application to undergraduate programmes in ten universities.

11. Announcement of moving (change of address)

Responsibility:

Central Government, Office of Citizenship and Migration Affairs (OCMA) and Local Government

Website:

http://www.pmlp.gov.lv/

Description:

A place of residence and/or a change of place of residence have to be declared within 30 days after arrival in Latvia, or 6 months after leaving Latvia. A specific form has to be completed using the eSignature or an i-bank authentication. This eService is available at the 'latvija.lv' portal. However, a declaration form can be downloaded (available at the OCMA website) and an electronically signed declaration form sent using the eSignature to the respective local government institution where the new place of residence is located.

12. Health related services (interactive advice on the availability of services in different hospitals; appointments for hospitals)

Responsibility:

Central Government, Ministry of Health and Health Payment Centre

Website:

http://www.vm.gov.lv/; http://www.vnc.gov.lv

Description:

Information on how and where to obtain treatment, patient fees, detailed information, including regulations of the Cabinet of Ministers on healthcare in Latvia.

Further information on the services and on the latest official online sophistication ratings is available in the 'Digitising Public Services in Europe: Putting ambition into action - 9th Benchmark Measurement' report, prepared for the European Commission, Directorate General for Information Society and Media, December 2010.

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