Main eGovernment infrastructure components
Last updated: December 2011
The single state and local government services portal provides citizens in Latvia and abroad with access to the online resources of Latvian state institutions, as well as with centralised access to eServices supplied by different institutions. It is the most visible part of a developed national shared services platform, offering 32 eServices.
The portal consists of three levels: information, consultation and eProcedures (from basic eDocuments sent by email to advanced fully automated eServices).
‘Directory of Public Services’ provides descriptions of more than 1 500 public services, representing the information and consultation level. The most popular eServices are 'Declaration of a Personal Property', 'My Cadastral Data', as well as access to personal data as represented in the eServices of the 'Population Register' and the State Social Insurance Agency.
An authentication certificate embedded in a qualified digital signature smart card, five i-banking authentication tools and a Mobile ID is available as an authentication tool for access to eServices. The portal also provides the opportunity to carry out eServices payments.
The website mainly serves as a starting point for becoming acquainted with Latvia. It provides background information, a variety of publications on current events occurring within the country, an extensive news section, ePresentations and videos about Latvia, as well as links to other Latvian government and private Internet sites. Information is available in multiple languages.
The IVIS is tasked with the Unification and central management of the integration of platform-independent standardised data exchange between national registries and information systems. It also provides a platform for sharing resources and for Public Administration in using electronic services in the creation and delivery. Together with the state portal ‘latvija.lv’, it creates a single national electronic service delivery platform.
DAUKS was launched by state authorities in April 2007. This electronic processing and assignment control system has been in operation and in use by the Public Administration since 1 September 2008. The objective is for state institutions to switch to a new, fully-automated electronic system permitting the standardised and automatic circulation of documents between the State Chancellery and the ministries. DAUKS allows the simple and secure transfer of data to other systems and offers an external XML-based interface which enables the exchange of documents between various local systems.
The eID card concept for the introduction of a national eID card was approved by the Government in 2010. A new personal identification documents law is currently being drafted; it will define the eID card types. The eID card will contain biometric data and information in electronic form to enable electronic verification of the holder's identity and creation of a secure eSignature. As such, the eID card can serve both as an identity and travel document within the EU and as a personal identification tool for eServices, in addition to providing a secure electronic signature. The law, which is intended to come into force in January 2012, will bring forth the issuance of the first eID cards in March 2012.
The online self-service website (‘eparaksts.lv’) solution was developed by the Latvia State Television and Radio Centre (LSRTC), the only certificate authority that is fully responsible for public key infrastructure. The portal does not need smart cards, special equipment or software in creating documents with a trusted eSignature, having a lower cost. It can be used from any device with an Internet connection. A document is signed electronically within minutes and is then received by the beneficiary via email. The portal offers both citizens and businesses extensive information and advice on eSignatures.
In November 2007, Latvia started issuing its first electronic passports. A microchip contains information on the bearer and the document in a letter-number format, and individual biometric information such as the bearer’s photo and fingerprints. The information embedded on the microchip is protected by a security mechanism and a unique eSignature of the issuing institution that verifies the authenticity of the information. The passport complies with the requirements set by the institutions of Latvia and the EU, as well as with the international standards.
Latvia follows a non-centralised approach to eProcurement. The State Regional Development Agency organises and manages the EPS, which is the first eProcurement system in the Baltic States. The EPS offers faster procurement process, organisation of procurement activities for state and municipal institutions, the possibility of order combination for the conservation of State budget resources, as well as transparency, openness and accessibility to information about the procurement process.
The National Library of Latvia has been engaged in the development of theLatvian National Digital Library since 2006. Its goal is to create an infrastructure and methodology for the digitisation of printed library items and acquisition of born-digital materials, as well as the preservation of and access to digital holdings. It currently holds the digital collections of newspapers, pictures, maps, books, sheet music, audio recordings and harvested websites. NDL is the national aggregator of digitised cultural content into the European digital library 'Europeana'.
The aim of SILIS is to create the IT infrastructure for all state and municipal libraries in Latvia initiated by the state agency Cultural Information System (CIS). Since the launch of the project in 2001, SILIS performs the implementation of regional- and state-level electronic catalogues, retro-converts card catalogues, establishes access to popular fee-based databases and trains librarians and library patrons, focusing on development of existing eSkills. Private foundation funding has enabled the creation of free internet access points in all public libraries. SILIS v2.0 is under development with the aim to ensure the sustainability of the system and to develop new services beyond the existing infrastructure.
The objective of SIAIS is to create the IT infrastructure for a state archival system and an integrated platform for receiving archive services. Furthermore, it seeks to ensure the safe long-term storage of state and municipal electronic documents and information, and the public availability of state archival information resources. The project is managed by the State Agency for Information Systems for Culture and co-financed by the European Regional Development Fund (ERDF).
NUCMM is an integrated software platform for storage and access of information on holdings of state, municipal and private museums. The project enhances the functionality of the catalogue; develops digitisation methodology; created 300 000 new records and will digitise 100 000 museum objects. It is managed by the State Agency for Information Systems for Culture and co-financed by the European Regional Development Fund (ERDF).
To ensure that state and local authorities offer functions and services to citizens, enforcement authorities create and maintain a variety of electronic databases or State Information Systems (SIS). SIS are a structured set of information technology and database (data/information, which is considered as one unit) aggregate. Individual SIS are an important information resource for the Public Administration.
The SISR was set up for the registration of State Information Systems (SIS), in which data on the national information systems - their use, technical resources and administrators - is stored. It supplies information to natural and legal entities on the data contained in the registers, as well as to system developers and organisations that integrate SIS. There are 173 registered SIS in the SISR.
The JISM's main task is the provision of technological support to municipalities to enable them to access their services electronically by creating a joint data accounting and compatible exchange system. It currently provides such municipal functions as registration of the population, real estate, gathering and storage of data of the registry offices and social service providers. In addition, it offers data exchange with the Population Register, the Real Estate State Cadastre Information System, the State Address Register and the Vehicle and Drivers’ State Register.
Launched in September 2006, the project ‘Development and Implementation of eGovernment Applications for Local Authorities’ included the introduction and development of two applications: the Common eServices Infrastructure(Pašvaldību Vienoto E-Pakalpojumu Infrastruktūru - PVEPI) and the Document Management System (Dokumentu Vadības Sistēmu - DVS).
PVEPI offers a common electronic environment for various eServices and integrates different eServices systems, while the DVS provides registration, processing and control of documents, as well as preparation and distribution of meeting reports, thus enabling local representatives to consult such materials online. Both applications have been introduced in several municipalities and are expected to be made available to other local authorities, thus improving information exchange and increasing citizens' access to eServices.
The CIS is a database of legal proceedings aimed at automating the administrative cycle - data registration, processing, storage and availability - thus impacting on the efficiency of the court process. It was created for court working needs and ensures electronic registration and reflection of administrative court, district court and regional (city) court bookkeeping and legal procedures, as well as court statistics record keeping.
The National Database on Learning Opportunities (2007) was developed and is currently maintained by the State Education Development Agency. It publishes information about the learning opportunities offered by Latvian education providers. It contains information on current learning opportunities in general education, vocational education at secondary level, higher education, adult training (formal and informal) and pre-vocational education in arts and music for schoolchildren. This information is constantly being updated. The website consists of two parts – the database and the portal – which provide useful additional details such as an overall review of the national education system. Users can also sit for a variety of self-assessment tests. It also offers a free eGuidance service.
The National Database was created within the framework of the 'KIPNIS' project, which was co-financed by the European Social Fund and the Ministry of Education and Science and is integrated with the EC's portal PLOTEUS (Portal on Learning Opportunities Throughout the European Space).