Responsibility:

Central Government (Federation), Federal Ministry of Finance

Website:

https://finanzonline.bmf.gv.at/

Description:

FINANZOnline enables electronic filing of tax returns. Since February 2003, the service has become fully transactional.

Responsibility:

Central Government (Federation), Public Employment Service (Arbeitsmarktservice - AMS)

Website:

http://www.ams.at/

Description:

AMS provides a set of services for both job-seekers and employers, included an e-Job Room establishing direct contact between candidates and enterprises

a. Unemployment benefits

Responsibility:

Central Government (Federation), Public Employment Service (Arbeitsmarktservice - AMS)

Website:

http://www.ams.or.at/

Description:

Information and forms to download.

b. Child allowances

Responsibility:

Central Government (Federation), Federal Ministry of Finance

Website:

https://finanzonline.bmf.gv.at

Description:

The Family Allowances Fund (Familienlastenausgleichsfonds), financed from employers' contributions and general tax revenues, is responsible for providing family benefits including child benefit (Familienbeihilfe). This is mainly paid out by the tax offices. The amount increases with the age of the child and the number of children in the family. Since January 2005, the family allowance request can be submitted electronically through the FinanzOnline service.

c. Medical costs (reimbursement or direct settlement)

Responsibility:

This service is not relevant for Austria.

Website:

N/A

Description:

Costs for medical treatment and medicine are covered by obligatory health insurance and there is usually no need for citizens to ask for reimbursement. Pharmacies settle up medicine's costs with the social security institutions using electronic standard procedures.

d. Student grants

Responsibility:

Central Government (Federation), Federal Ministry for Education, Art and Culture

Website:

http://www.stipendium.at/

Description:

Fully functional student grants application system.

a. Passport

Responsibility:

Central Government (Federation) / Local Government (Municipalities)

Website:

http://www.help.gv.at/

Description:

Information and forms to download on the federal public services portal Help.gv.at. The procedure does not take more than 30 minutes. Applicants are legally required to sign personally the passport, and a visit in person to the competent administration (municipality) is therefore necessary, where delivery is immediate.

b. Driver's licence

Responsibility:

This service is not relevant for Austria

Website:

N/A

Description:

With the new drivers' licence register citizens do not have to apply for a licence themselves anymore. It is now handled by the driving schools. The licence is automatically issued when the driving school confirms in the online register that a customer has successfully passed the driving test.

Responsibility:

This service is not relevant for Austria

Website:

N/A

Description:

Car registration is now handled directly by insurance companies and therefore does not constitute a direct service for citizens. Information about this process is nevertheless provided on the federal portal Help.gv.at.

Responsibility:

Regional Government (States), Local Government (Municipalities)

Website:

http://www.help.gv.at/

Description:

The federal public services portal Help.gv.at provides information about building permissions, and links to regional downloadable forms. Some regional governments have introduced online application systems, such as the Land of Salzburg.

Responsibility:

Central Government (Federation), Federal Police

Website:

https://www.formularservice.gv.at/

Description:

Information and a printable download form are available. Declarations regarding child pornography, environmental crimes and neo-Nazi activities can be transmitted via e-mail to the competent investigation authorities (www.bmi.gv.at).

Responsibility:

Central/Regional/Local Government, Austrian Association of Libraries

Website:

http://www.bibliotheken.at/

Description:

Online searchable catalogue for all Austrian public libraries. Project supported by the Federal Ministry for Education, Science and Culture.

Responsibility:

Local Government (Municipalities)

Website:

N/A

Description:

When a person registers with the Central Register of Residents (Zentrales Melderegister), the competent authority verifies the accuracy of the existing personal and nationality data and informs accordingly the Central Register of Residents.

Responsibility:

Universities and Colleges of Higher Education

Website:

N/A

Description:

The federal eGovernment portal HELP.gv.at provides information on enrolment in Higher Education. This enrolment is managed by individual higher education institutions, as some have developed online enrolment systems (University of Vienna).

Responsibility:

Central Government (Federation) / Local Government (Municipalities)

Website:

http://www.help.gv.at/118/Seite.1180000-17671.html

Description:

The federal portal HELP.gv.at provides information on moving and change of address notification, and related forms to download.

Responsibility:

N/A

Website:

N/A

Description:

This service is not relevant for Austria. Appointments are managed by the different hospitals across the country. Information on health-related services is provided on the websites of the Ministry of Health and the various State governments (Länder).