Best practices in eGovernment: - on a knife-edge between success and failure1

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New e-ways of doing the Government' s job | Articles1 2 3 4 5

Best practices in eGovernment: - on a knife-edge between success and failure¹

Publication Date: 5 February 2008

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Topic: Efficiency & Effectiveness, Benchmarking

Country: EU Institutions

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This article is an in-depth exploration of three best practice cases² in eGovernment. Findings from the Norwegian portal Mypage, the Austrian portal Help and the Dutch Horeca1 project, all previous European Award winners, indicate that even successful projects face significant challenges.

Generic success factors exist, and lessons learned for practitioners include: Achieve leadership buy-in, keep technology as simple as possible, get early stakeholder and user involvement, gain momentum and plan for sustainability.

This article is tailored to an audience of eGovernment practitioners across sectors. Careful reading will increase awareness of the importance of sharing solutions, lessons, technology and experience with others; indeed, the learning process is equally important to furthering one's excellence.

¹ Opinions expressed here are the author's and do not necessarily represent the opinions of the European Commission.

²The terms 'best practice' and 'good practice' are used interchangeably, as they are largely the difference between US and European traditions of modesty. It was actually Voltaire who first said:" the best is the enemy of the good". See http://www.bartleby.com/66/2/63002.html

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