The purpose of this workshop was to identify good practices and success criteria regarding ICT-enabled training, resources, and tools for developing Digital Competences for intermediaries and social actors (professionals, volunteers, actors in general from the Public Sector, Third Sector or even friends and family) to support them on their job on providing assistance of groups at risk of exclusion and on fostering their social inclusion and economic participation.

Three topics structured thematically the discussions about the development of the digital competences of the intermediaries and social actors, (i.e., youth workers, social animators, social assistants, care providers, teachers, motivators, e-facilitators, e-mentors, ICT trainers, etc) related to their specific needs for the social inclusion role of groups at risk they work with/for (i.e. the elderly, disabled, migrants, youth, unemployed, low educated, etc).

1) ICT-based solutions (training, resources, tools) to train intermediaries on Digital Competences and to support them on their job on providing Care and Assistance of groups at risk (notably dependent people like elderly or disabled)

2)  ICT-based solutions (training, resources, tools) to train intermediaries on Digital Competences and to support them on their job on raising Education / Learning / Skilling and/or Employability of groups at risk (notably migrants, youth, unemployed and low educated)

3) ICT-based solutions (training, resources, tools) to train intermediaries on Digital Competences and to support them to address management and operational transversal needs

In the last section of the report we present an integrated analysis of the contributions from the different speakers, which major lines were discussed along the workshop sessions, and the discussions that took place at the 3 roundtable discussions. It first presents for each of the key type of actors and roles, the major findings on the key role played by the intermediaries (caregivers, social workers, eFacilitators) on social and digital inclusion of care recipients such as elderly and disabled, and of groups at risk of socio-economic exclusion, notably migrants, youth, unemployed and low educated. It then focuses on the needs of those intermediaries, which span a wide range: the need to increase their own digital literacy and the need for targeted online training, for acquisition and certification of competences supported by ICT (either digital or not), the need for online support and guidance for the professionalization of their job (vocational training, recognition of professional profiles) and practical support through online tools and services for the people they serve.

Opportunities that could be seized by supporting these actors in their social and digital inclusion roles are then identified, as well the current challenges faced by those intermediary practitioners who are either providing social inclusion related services to end user (domiciliary care, on demand assistance, digital literacy training, ICT-enhanced user empowerment, social inclusion or local community engagement), or have a management role of those services. Finally, a list of policy options discussed by the participants to seize the above opportunities and address the identified challenges is summarised.