This paper presents a descriptive scheme supporting analysis and discussion of Integrated Multi-Channel Government Services (IMC-Gov). It provides options for description and representation of...
Inclusive eGovernment – Sustainable Services for Socially Excluded People
This is a Final event of the Study on Multi-channel Delivery Strategies and Sustainable Business Models for Public...
This paper presents a descriptive scheme supporting analysis and discussion of Integrated Multi-Channel Government Services (IMC-Gov). It provides options for description and representation of...
The Project Team is producing a series of Think Papers which will critically examine current debates, trends and explore key concepts in the field of Inclusive eGovernment.
This is the first Think...
The MC-eGov study uses an analytic framework designed to provide a conceptual structure within which sustainable business models can be identified, categorised and shared. It help the research team...
While Scotland has a devolved government there are some functions relating to social and economic exclusion that are still controlled from London, for example the UK retains reserved responsibility...
One of the biggest challenges facing policy makers and public service delivery organisations is how to engage effectively with those groups in society that need most support to exit some form of...
The very dynamic city of Utrecht manages major changes in housing, social diversity, and expansion of education and business activities within an approach that ensures that no citizen is left behind...
iSAC is the innovative “Servei d’Atencio Ciutadana†in Terrasa, Catalonia, Spain.
– the Interactive Citizen Information and Attention Service.
In Terrassa, a local...
This paper is focused on the relationship between regulation, policy, the ways in which they influence the construction of services for socially excluded people, the ways in which service...