Description (short summary): This report captures the measurement of public eServices across Europe, two years on from the last measurement in September 2007....
Description (short summary):Â Â The announcement and publication of 'Putting the Frontline First: Smarter Government' has created a stir on a number...
Description (short summary):Â Â Customer profiling is a practical, evidence-based approach to understanding who are the customers for each public sector service, the channels through...
Description (short summary):Â Â This document proposes a conceptual framework for the collection of statistics on the Information Society as well as a list of core indicators to be...
Description (short summary):The report gives an overview of the main trends of Social Computing, in the wider context of an evolving public sector, and in relation to relevant...
Description (short summary):
Whenever people use internet services, the first steps they take are usually identification (they input their names) and authentication (they prove that...
Description (short summary):Â Current Web technology allows governments to share with the public a variety of information in unlimited quantities on demand. Technology is also...
Description (short summary): This is the draft final report of the European Commission‘s (Directorate-General Information Society and Media) study on the measurement of...
Description (short summary): The present documents are the presentations of the International French-speaking meeting on the...
Description (short summary): The objective of this Action Plan is therefore to offer a comprehensive and pragmatic framework to achieve interoperable e-signatures and e-...