practice Highlighted resources
Highlighted Shared Resources 'Smart Cities' community
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There are a range of different tools and methods for defining target groups when you are designing or delivering services, such as interviews, observations, questionnaires etc.: this report describes...
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Standards for classifying services and related information in the public sector - a Smart Cities res
This report describes the role of standards in local government. It draws on the experience of the esd-toolkit in the UK. Standards allow organisations to efficiently offer services in accordance...
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When developing and evaluating businesses and information systems, business process modelling has become an important and increasing task. This report provides an introduction to municipalities on...
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In order to develop a well balanced e-government vision and operation, we need to understand the relationship between a government and its different target groups: citizens, companies, associations....
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Customer profiling is a practical, evidence-based approach to understanding who are the customers for each public sector service, the channels through which those customers can be served, and how...
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A composite index to measure digital inclusion in Europe - 1st part of the study "Analysis of e-Inclusion impact resulting from advanced R&D"
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This map shows a general scheme of egov-service development, within a broader context of policy and academic work.
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Standards that apply common naming conventions to the elements of public
sector service delivery underpin service improvement work in the UK.
This pilot extends this work to provide a more formal... -
There is a need to standardise how customers are profiled so
municipalities can better target services to reach excluded groups. This
pilot will define the standards by which customers are segmented... -
This document outlines a model, or framework, which can help you to
improve your existing business processes to support and develop your
e-services.
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