Implementation and Management Approach
The project is run together by three public authorities; the Swedish Companies Registration Office (Bolagsverket), the Swedish Tax Agency (Skatteverket) and the Swedish Agency for Economic and Regional Growth (TillvÃ¤xtverket). They are basically equally funding the work. Verksamt.se has also been supported by the Swedish Agency for Innovation Systems (Vinnova), through the programme "Innovative development of cross-boundary public e-services" within the Growth Area E-services in public administration. In total about 60 persons from the three authorities work in the project and many different competences have to meet and understand each other. In addition to this there are different cultures and ways of working at the three public authorities. It has, therefore, been a great challenge to get everyone to work towards the same goal in an effective way. Yet the result pays off, see a presentation of the functions of the website verksamt.se in the provided additional document "1_Verksamt_Demonstration.pdf".
We began the project with a pre-study where we jointly put together different basic data (process mapping, juridical analysis, analysis of how we can contribute to the starting of more businesses, utilitarian evaluation and coverage of the surrounding world) that has worked as a common basis of knowledge for the project. For this a variety of expertise were consulted, entrepreneurship researchers at Business Schools among others. Then by having a common target set we have built a project where the three public authorities are equally involved. The target states that it is the utility for the entrepreneur that is in focus and also a prerequisite of creating useful public authorities. All the decisions are taken in agreement by a project group formed by representatives from each public authority. To facilitate the decision making we have worked out a set of criteria that are important when it comes to prioritizing. We share a common project method and use web-based project planning tools that everyone has easy access to. The three director generals closely follows the work and have meetings 2-3 times a year.
Together with one of Sweden's foremost jurists within the IT-area we have created a joint vision on how the juridical difficulties are to be interpreted and dealt with.
A model for the jointly and continuous running and administration of verksamt.se has been developed based on research about effective commercial administrative models. During the next phase the model will be implemented and will be used when more government authorities joins in with their e-services in verksamt.se.
In the provided additional document "2_Verksamt_Description_of_activities.pdf" an outline of the project activities can bee seen. And in the also provided academic paper "3_Talking_to_entrepreneurs.pdf" a evaluation of the user-centric approach of the project is presented. The user-centric focus will go further in coming development steps. A vision and ambition for verksamt.se 2014 is under preparation and it will go further to establish the Swedish Business Link to Government.
The key requirement for the technical approach has been accessibility, open standards, open source initiatives and an architecture supporting federated solutions.
The requirement has been fulfilled with architecture and solutions based on open sources initiatives (ex. OS, application- and http servers, portal framework, databases, content management, communications etc.). Portal technology has enabled federated solutions; involved parts have developed different services that have been integrated to verksamt.se acting seamless to the end user. Involved parts have also been able to use centralized components as authentication, digital signing and information exchange. Portal technology has been chosen to obtain support for federated development and integration of e-services. Verksamt.se is the portal and gives guidelines and restrictions for the development of e-services. The different authorities have developed their e-services as portlets that are integrated to verksamt.se. The federated approach and use of Portal Technology have made possible to distribute the responsibility and development of services, as the services are integrated to verksamt.se the end user will have access to all services at one place in a similar matter.
In the federated approach it has been very important to make it possible for the end user to reuse information that has been entered in different e-services. In the first release of verksamt.se the end user will be able to take the business data within business planning e-service and reuse some of the content when using the other registration e-services. This concept makes it easier, faster and gives better consistency and quality to end user and receiving authorities.
The Swedish framework for eID "e-legitimation" is used for log-in, information retrieving and signing purposes.
A well established concept of My Pages is used within verksamt.se. Through this the user gets an overview of work in progress and current status of information to and from the different authorities and the e-services are presented. A central feature in verksamt.se is the possibility for users to pass-on and re-use their personal data from one e-service to another. I.e. from the tool to create a business plan to the e-services for company name and tax registrations. This is made by semantic and technical interoperability and have a large potential to be utilised further when including more e-services to the benefit of the user as he or she needs to enter information only once.