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practice Supplier e-procurement training desks

Supplier e-procurement training desks

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Country of the case:

Italy

Posting Date:

9 July 2009

Last Edited Date:

20 July 2009

Author:

case's imageminerva's picture
Editor's Choice 2009

Type of initiative

  • Project or service-imgProject or service
  • Network-imgNetwork
  • Strategic initiative-imgStrategic initiative

Case Abstract

In order to support and facilitate SMEs access to public eprocurement, Consip, an Italian public stock company totally owned by the Ministry of the Economy and Finance, implemented the Supplier eProcurement Training Desks Project (“Sportelli in Rete”). The training desks were set up together with and inside the local headquarters of the most important Italian suppliers’ Associations. The main objective is to provide full support to SMEs in order to be qualified in the public eMarketplace (also named Mepa) handled by Consip (see the case “Electronic Marketplace for Italian Public Sector”) and in being able to make business through this electronic tool, by selling, to the Italian Public Administration, goods and services published in electronic catalogues. It is a joint initiative between Consip and the supplier market, a very effective and efficient public – private partnership.

Today, more than 140 desks are operating, scattered in 19 regions, all over the country. They have allowed more than 500 SMEs to be qualified and to enter the Mepa.

 

Description of the case

Start date - End date
July 2004 (Ongoing)
Date operational
January 2005
Target Users
Business (industry) | Business (SME)
Target Users Description

The Supplier eprocurement Training desks are mainly devoted to SMEs.

SMEs play a crucial role in the EU as they represent 99.80% of all European enterprises (19,6 million of SME).

Among them, over 91 % are micro enterprises (from 1 to 9 employees), each of them employing less than 10 employees.

Italy hosts the highest number of SMEs in Europe (19%).

The average EU-27 enterprise employs slightly more than 4 people but the Italian average is below the EU-27 average.

Scope
Local (city or municipality) | National | Regional (sub-national)
Status
Operation
Language(s)
Italian

Policy Context and Legal Framework

The Supplier eProcurement Training Desk is a strategic project that was implemented, through a strong cooperation with the institutional representatives of the Italian suppliers, in order to overcome the initial difficulties (cultural, organizational, technical...) shown by the SMEs in the use of ICT tools. The desired effect was to increase the participation of the SMEs in Consip’s public procurement activities, especially in the use of the Mepa, a tool that allows SMEs to make greater business, at a local and regional level, with the public administration market, for expenses below the EU threshold. More specifically, the project has contributed, since the beginning, to involve suppliers’ associations in the creation and the awareness on the emarketplace, in order to put in place a network able to locally support SMEs.

When the supply market is mostly populated by SMEs, like in Italy and Europe, constant interaction and communication with this target becomes a necessity rather than a goal.

The relationship between a micro enterprise and a national central purchasing body (like Consip) may not be so simple. So several actions were undertaken such as the creation of a specific business tool suitable to SME (the Mepa), the development of greater communication and interaction with the suppliers’ institutional representatives also through the participation to joint working groups, and the supply of free training and education to SMEs through the setting up of the training desks.

This kind of action is perfectly in line with the European Small Business Act that invites all member states contracting authorities to “Think Small First” as the new way of thinking! That means acting and ruling according to the principle that in doing so the needs and main features of SMEs should be taken into the due consideration.

 

 

Project Size and Implementation

Type of initiative
Training and education
Overall Implementation approach
Partnerships between administration and/or private sector and/or non-profit sector
Technology choice
Not applicable/not available
Funding source

Implementation and Management Approach

Consip trains employees from the desks (identified by the local suppliers' Associations) that, in turn, will train the local SMEs, in a training-to-trainers-approach.

Consip is investing in its know-how on the use of ICT tools while the Associations invest in their knowledge of the local market needs and potentialities and in the fact of being considered trustful and accountable by local SMEs.

The result is a multiplier effect in dispatching information and training.

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