Online forms network in Finland

Acronym of the case:

Lomake-Suomi

Web address of the case:

http://www.lomake.fi

Country of the case:

Finland

Posting Date:

21 November 2005

Last Edited Date:

14 July 2006

Author:

Mari Kervinen (Ministry of Finance, Government Information Management Unit)

Portal | eadministration | bureaucracy

Type of initiative

Case Abstract

This citizen network service was introduced in Finland in 1998. Using it, the authorities have made almost 1000 of their forms available to the citizens (in Word and PDF format). The service covers 17 authorities and gives users up-to-date forms, to complete on-line or by hand.

In spring 2001, a project was launched to make the network more interactive. Forms can now be obtained and completed, as well as sent to the authority electronically/online. The new service has the characteristics of the former portal, but it is, above all, an electronic service building on the concept of one-stop-shop. The service came on-line in November 2002.

The other development targets included among others, versatile possibilities to search for a given form, the improvement of the usability of the service and the development of provision tools. The aim is for the service to cover more authorities and provide more forms. The service has been extended to the whole public sector, State government, as well as the municipalities and organisations with public duties.

Extensive cooperation and advantageous technology have been used to lower the costs. The cost of the service to a participating municipality or office is 168 euros per month. For this fee, a thousand forms are transmitted from the service. If the number of forms to be transmitted is higher, they are charged according to a table where the cheapest price is 2 cents per form.
The implementation of the service has been part of the Programme of Action to Promote On-line Government in Finland.

Description of the case

Domain

eGovernment

Topic

Services for Citizens

Sector

Other Social Services

Date operational

November 2002

Target Users

Citizen

Target Users Description

Status

Operation

Language(s)

Policy Context and Legal Framework

Project Size and Implementation

Type of initiative

Not applicable/not available

Project size

Implementation: Not applicable/not available

Impact, innovation and results

Impact

Lessons learnt

Multimedia Content Select a Tab

There isn't any image for this case

There isn't any Video for this case