Social Assistance Information System

Acronym of the case:

soybis

Web address of the case:

http://www.sydgm.gov.tr/tr/html/297

Country of the case:

Turkey

City/region:

Ankara

Posting Date:

6 July 2009

Last Edited Date:

01 April 2010

Author:

Ersin Bicer (Republic of Turkey Prime Ministry, General Directorate of the Social Assistance and Solidarity)

government to government | social inclusion | Applications of e-Government

Type of initiative

Project or service
Other

Case Abstract

Social assistance information system is a tool used to monitor information about the applicants, among several government institutions. The main aim of this system is to reduce â€œbureaucracyâ€ during the application period for social support or supports. The system communicates with the databases of the several government institutions using web services. The system is available for 973 districts in Turkey for accepting applications. Recently 2.800 registered users are using this system through the application period. Through the use of the system documents from 11 Government institutions are accessed on-line, instead of the applicants physically visiting these institutions. .

Description of the case

Domain

eGovernment

Topic

Efficiency & Effectiveness, Benchmarking | Inclusive eGovernment | Multi-channel Delivery | Regional and Local | Other

Sector

Social Services | Other Social Services | Other

Start date - End date

January 2009 (Ongoing)

Date operational

February 2008

Target Users

Administrative | Other

Target Users Description

Social Assistance and Solidarity Foundations founded in every district of Turkey (973 districts) during the appllications for Social Assistance or Project Supports

Scope

National

Status

Operation

Language(s)

Turkish

Policy Context and Legal Framework

Project Size and Implementation

Type of initiative

Other

Overall Implementation approach

Public administration

Technology choice

Standards-based technology

Funding source

Public funding national

Project size

Implementation: €1-5,000

Implementation and Management Approach

Government institutions are integrated one by one as protocols are signed between SYDGM and these institutions.

Technology solution

Web based technology is used for this application.

Impact, innovation and results

Lessons learnt

Since it is critical information, data security is essential. All possible threats are eliminated for system security.
Access is secured via VPN connections with static IP addresses and private username and passwords exist for each user.Â Thus, only specific people access this system with specific computers.
Also all queries are logged in order to track the user and create detailed reports. Apart from these precautions, all applicants sign a request form so that this data can be gathered for use only during the application period. So this data can not be used for any other purposes than social support applications.
Beside these, there is a CAPTCHA field to be filled to connect the system to eliminate automated entries.

Beside, in some cases data institutions do not want to share some data, claiming that they contain private Â information. In such cases there should be law regulations.

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Showing 4 comments

Ersin Bicer

E-government Turkey

16 November 2009 | 2994 Visits | Rating: 4.3 (maximum:5)

Social Assistance Information System, known as SOYBÄ°S, will be awarded in the "BiliÅŸim YÄ±ldÄ±zlarÄ±" compatition in Turkey.

SOYBÄ°S

20 July 2009 | 3657 Visits | Rating: 4.3 (maximum:5)

This System is totally prepared and activated by institutions own engineers and programmers. Allthought the cost of this system is nearly 0 â‚¬, profit is realy very high.

Özkan KÖSE

..

13 October 2009 | 0 Visit | Rating: 3.8 (maximum:5)

together to better

SOYBIS

13 October 2009 | 0 Visit | Rating: 4.8 (maximum:5)

Social life of people together who share a need for a more comfortable and peaceful life in this way, one of the technology to be available to people of pride. Is another feature of this technology is now proud to be in Turkey. appreciate everyone who labor.