Use of the different channels is extensive and satisfactory, even although the 060 phone has clearly saturation on peak hours.
Website was visited by more than 3.000.000 users in 2008, and hosts access to more than 1.200 online-services of different administrations.
060 phone number attended almost 2.000.000 calls in 2008, more than 50% of them were attendend by the voice portal.
No statistics are held from the 060 offices, since this is a distributed service. However, a statistical track of the service will be implemented in a near future.
The citizens appreciate the non-bureaucrat format and approach of the initiative, although the services provided have not been redesigned to make them more friendly.
The 060 initiative has been promoted by three different communication campaings, and this has lead to an extensive knowledge of the 060 image, although some more consolidation on what the network is for is wished.