Implementation and Management Approach
For the implementation the «On the spot house» service of a project team directly responsible to the direction of the «Instituto dos Registos e do Notariado, I.P.» has been created.
This team has responsibility for establishing procedures to adopt and functional analysis of technology solutions to implement and it is constantly monitoring the performance of applications and proposed improvements to the service. This service began to be available at 7 locations and it has been further extended in a second moment, with the result that this service is already available in 255 locations/counters.
The project team is also composed by trainers that propose new location and provide training of registry services. The trainers also provide seminars and conferences to promote this service among the public in general. A helpdesk service for information about the service and for clarification of doubts and questions of stakeholders, employees or third parties is also provided by the team. Periodical statistical data are at the bases of the evaluations of the service performance.
Technology solution
The site “On the spot house†was developed using open source technology at the presentation layer and this choice remains at the level of data in an integrated manner with the support systems to the land registries.
Thus, we used the Java programming language on a Java Application Server widely used and that has been proved to have strong data robustness and scalability: Tomcat.
Regarding the data layer ORACLE Database has been used; this supports the business of land through the application Sirpa. This reuse has held an interface between the two channels (Web and Backoffice / Conservatória) in an efficient and transparent way.
The creation of the entire interface was done taking into account best practices of accessibility and usability.