Implementation and Management Approach
The development and implementation occurred in three stages:
LoS stage I: from 2005 to 2006
In the first stage of the project the conceptional definition of contents and instruments for the process of performance controlling, requirements regarding the technical systems as well as the data model and the presentation of the data supply processes have been defined. The result of this project stage was a comprehensive expert concept representing the basis for the following technical implementation.
LoS stage II: from 2006 to midyear 2007
In this stage the technical implementation was starting up. First of all a detailed description and an exact definition of performance indicators with the corresponding opportunities for presentation and analysis as well as the determination of data fields for single data records have been installed. The implementation was lasting about one year and in spring 2007, 84 indicators in the field of customs and 148 indicators in the field of taxes for about 140 users at all organisational levels (Federal Ministry of Finance, Coordination of taxes and customs, tax offices, customs offices, Audit Unit for Large Traders) were ready for use. The guidelines for the use of LoS like for example concerning the reporting of planned values as well as the obligation for commenting deviations are defined in the â€LoS Introduction Directiveâ€. The results with regard to the achievement of objectives per organisational unit (up to the team level) are represented by means of a traffic light system (red – yellow –green). An implemented reporting system with standardized reports serves to inform simultaneously the managerial staff and supports them in their administrative practice. In the run-up to a comprehensive introduction, the system was presented to the prospective users by means of a nationwide information meeting. Each user was intensely trained regarding the contents and the application of the system. Furthermore a discussion forum via intranet for the exchange of experiences was established and a second-level-support was implemented. The current transmission of information occurs via a specially established user-platform. In addition, all reforms, changes, contents and training documents are provided directly by the system. At the moment the database covers performance indicators for the years 2007, 2008 and 2009. The data contents are updated and edited monthly and are available from the 12th of the following month.
LoS stage III: from midyear 2007 to midyear 2009Â Â Â Â Â Â Â Â Â Â Â Â Â
During the last project stage the existing system was further consolidated technically as well as with regard to content. Concerning technical matters it was necessary to strengthen the existing infrastructure by a dynamic assignment of processor performances, to allow the handling of extreme work loads to be expected in the future. The implementation of a 3-stage-system environment (Development-Test-Production) made it possible to improve the system while maintaining the operation process. Furthermore offices (Tax Investigation Unit) and areas (valuation of economic units of property for purposes of taxation, completion of legal remedies, penal procedures) not included so far, have been integrated into the system and have been represented by means of the corresponding performance indicators.
At this stage of extension all executive directors (managers of the offices) and also partially the team-leaders have been integrated. Since the conclusion of the project stage (in April 2009) the system is available for about 390 users providing 181 indicators in the field of taxes and 104 indicators in the field of customs.
Technology solution
For the act of implementation the standard products Oracle as database, Oracle Warehouse Builder for data supply and Cognos 8.2 as instrument of interpretation and analysis have been selected and the products Metrics Studio, Analysis Studio and Cognos Viewer have been utilized. They were chosen because of the standard technology that was used in the Federal Ministry of Finance. The system is arranged as a web application, so that it can be accessed via the BMF portal by the responsible employees.
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Database server
The databases are constructed using the enterprise platform Sun E20k as it is able to provide the required processing power. For the Management Information System LoS 20 CPUCores and altogether 160 GB RAM are provided by Sun E20k.
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Frontend-Server
A HP DL380 G5 serves as the system’s front-end server which is equipped with the Windows 2003 Enterprise Server R2 in a basic configuration.
The Cognos Version 8.2 serves as the system’s front-end software which makes, depending on the operation, the dashboard, the metric studio and the analysis studio as instruments available to the users.
Moreover, the solutions are characterized by ease of use and high performance down to the last detail.
Showing 4 comments
Good and helpful
Very informative and fast search
Good screen design and user interface
New LoS Web Appearance
http://english.bmf.gv.at/EGov/_start.htm
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