Implementation and Management Approach
Implementation has been taking place simultaneously with the development process. This strategy enabled the immediate testing of concepts and models in the real environment. Needed adjustments were minimal and were mostly related to the reporting system for the reason of new system functionalities that have increased the need and demand for new reports.
After the completion of implementation process, the system was monitored, measured and optimized for web transactions in order to achieve higher performance quality and greater speed.
Extremely significant aspect of the new system was its security as well as the security of all of its transactions. It was necessary to design and implement an adequate protection of all Ministry's business data and the personal data of citizens using the system.
Special attention has been dedicated to the security aspect, especially for the part of the system that is implemented to work through the web. Security has been resolved on few levels:
vÂ Â Â Â Â Â Special location and configuration of the Ministryâ€™s network server, which decreased the potential risk of unwanted entrance into the system to the minimum
vÂ Â Â Â Â Â client communication with the server goes through the security channel (SSL) by using the digitally certified server
vÂ Â Â Â Â Â registration and authentication of users using digitally certified Smart cards, which enables a high level of identity determination and user responsibility
vÂ Â Â Â Â Â digitally signing documents using digitally certified Smart cards which secures the validity and integrity of the document's content
vÂ Â Â Â Â Â Certification of system's users is managed by RBAC (Role Based access Control) which enables defining the limited set offunctionalities and data that each user is allowed to access. This is applied on the report system and thus the potential risk of dana abuse is decreased to the minimum.
Â SYSTEM'S STRATEGIC OBJECTIVES AND SUCESS FACTORS
- Enable the electronic monitoring of all business processes related to charter boats and foreign yachts
- Speed up business processes related to charter boats and foreign yachts between the Ministry and the outside organizations
- Decrease the Ministry's amount of daily administration
- Enable the outside organizations to independently and electronically perform all transactions with the Ministry
- Provide the consolidated data for the entire Croatia in real-time
- Communicate with the other government bodies and exchange data
- Provide 24 x 7 service availabilityÂ
Microsoft technology has been used for development of IMIS system. User already had needed infrastructure for serving and using MS applications.
IMIS system has been created in layer architecture, using the following:
- SQL Server 2000 (data base)
- .NET Framework (business logic)
- ASP.NET (user interface)
- Reporting Services (reports)
- XML Web Services (communication with other systems)
e-Charter system is used on 80 distributed Ministryâ€™s locations.
System has been developed as a set of web applications located on the Ministryâ€™s servers, accessible through the Ministryâ€™s intranet or the web.
This solved the demand for a unique and integrated view on the systemâ€™s data and the availability of the data on any of the Ministryâ€™s location. Charter companies have access to set of functionalities over the web, with the security of the preformed transaction.
According to the standardized indicators set by theÂ eEurope 2005 Action Plan, e-Charter system complies with the highest 4th level , therefore onÂ July 2005 first fully digitalized serviceÂ has been established in Croatia.Â