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practice Community Office: Development of Information & Communication Tech

Community Office: Development of Information & Communication Tech

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Acronym of the case:

CODICT

Web address of the case:

Country of the case:

United Kingdom , Other european countries , International Organizations

City/region:

Global

Posting Date:

8 April 2008

Last Edited Date:

26 April 2009

Author:

Michael Price (Crickhowell Innoivations Forum (CIF))
tags

ICT | ESTP | ERA

Community Office: Development of Information & Communication Tech LogoJennifer's picture

Type of initiative

  • Project or service-imgProject or service
  • Network-imgNetwork

Case Abstract

CODICT proposes to create a 'Community Office' prototype, which not only provides people with access to knowledge, education and training in one building, but also acts as a single access point to all public services, to encourage social cohesion, the acceptance and diffusion of innovation and the development of local communities, with the objective of empowering individuals to participate more fully in the creation of the Knowledge Society in 2010. The term 'people at risk of exclusion' does not only apply to the elderly and people with physical and cognitive disabilities and the socially disadvantaged, but to the broader concept of any individual lacking digital competence or access to digital information. The proposal is based on solutions focused on the inclusion of the individual in society, rather than concentrating simply on people with special needs. The object is to respond to the requirements of any European citizen suffering from the effects of the digital divide. Solutions will be offered which culminate in the publication of definitions 'guidelines' – or 'best-practice procedures' – based on user requirements, accessibility and usability studies related to the management, application and presentation of information and therefore knowledge.

Description of the case

Start date - End date
January 1989 (Ongoing)
Date operational
January 2009
Target Users
Business (industry) | Citizen
Target Users Description

The advantage from the point of view of individuals is to have ease of access to information and knowledge, education and training and proactive government services in one centralised building, where they will have the assistance of qualified staff to enable them to overcome the difficulties created by information and communication technology in terms of the 'digital divide'. The Community Office will form a single, centralised focal point or 'one-stop-shop' eGovernment service which offers access to local, regional and national public services to support the sustainable socio-economic development of their neighbourhood.

Scope
International | Local (city or municipality) | National | Regional (sub-national)
Status
Research
Language(s)
English

Policy Context and Legal Framework

CODICT offers a paradigm which provides the Information Society with an ethical strategy or system of values, whose objective is designed not only to improve the quality of life of the citizen, but also to preserve the democratic character and the cultural ties of a community, in a climate where the integrity of knowledge is paramount and focused on overcoming the particular problems of the neighbourhood, in order for the community in question to achieve the status of a 'global village', thus empowering the individual and the local community to take more active roles in building European science and technology policy. This approach will have a dual effect of firstly meeting the needs, concerns and aspirations of the general public, set against the creation of a society in which knowledge is shared, taught and valued as an essential source of personal and collective development; and secondly – to reduce the expense of the application and transmission of information and data for the public authorities, whose statutory duty it is to provide the services upon which the public relies. The initiative thus assists in the creation of an ethical knowledge-base aimed at the individual and the local community in which the citizen lives, designed to encourage effective knowledge-sharing based on the development of the functions and applications of a Community Office, which are designed to act as a portal for the cross-fertilisation of data between academia, research, industry, government and the general public, thus creating a citizen-centred approach without national boundaries, in keeping with the ERA.

Project Size and Implementation

Type of initiative
IT infrastructures and products
Overall Implementation approach
Partnerships between administration and/or private sector and/or non-profit sector
Technology choice
Standards-based technology
Funding source
Public funding EU | Public funding national | Public funding regional | Public funding local | Private sector
Project size
Implementation: €5,000,000-10,000,000
Yearly cost:
€1-49,000

Implementation and Management Approach

Stage One (2009-2011) in the development of CODICT, concern ethics or 'moral principles of conduct' which are researched and developed in order to promote the Community Office Concept as a proactive public information delivery system, in support of European science and technology policy, with special attention being given to communication and information technology. Stage Two of the CODICT initiative concerns the physical provision of a prototype Community Office unit envisaged as a separate project, ideally financed by FP7, commercial enterprise, national government – or a combination of all three (PPP) – in a major European city as a stand-alone, custom-built facility on two floors, with underground and parking amenities, the Alpha and Delta functions on the ground floor, and the Beta / Gamma and Epsilon functions on an upper floor, with access to all departments by lift. Particular attention will be given to facilities for the elderly, people with physical and cognitive disabilities, the socially disadvantaged and any individual lacking digital competence or access to digital information. Stage Three will concentrate on the provision of Community Office functions and applications directly into the home of the individual citizen.

Technology solution

COMMUNITY OFFICE FUNCTIONS ALPHA – The dissemination of information to the public The development of the 'MASTERNODE' or knowledge function of the Community Office based on the presentation of all data in the public domain retained in websites, libraries, Information Centres, local, regional, national, European and international agencies. BETA / GAMMA – The education and training of the public in the application and use of technology with emphasis placed on new and emerging systems The Beta group-training facility will offer training for personal and business use. The Gamma individual-training facility will offer access to eLearning schemes based on personal contact which give the citizen the confidence to progress from a group-learning environment to tailor-made education based on one-to-one tuition. DELTA – The sustainable development of local communities Local Agenda 21 / Action 21 formulae are proposed, to link an eBusiness enabling environment to the economic stability of a neighbourhood. EPSILON – The provision of proactive government information infrastructures based on Interoperable Delivery of European eGovernment Services and 'Transformational Government' Access to 'tGovernment' data systems and on-line public services, with attention being focused on the provision of proactive Public Services for Citizens and Businesses.

Impact, innovation and results

Economic effects
Larger than €10,000,000

Impact

There are two major factors in developing the impact of the project: The first major factor is CODICT itself, allied to the application of the principles behind 'transformational government' - which makes it possible to centralise all public services in a single venue - in order to develop the role of the Community Office as a trusted community-based intermediary, to engage digitally excluded people and support them to become confident citizens and self-sufficient users of ICT, closely linked to effective measures that support the sustainable development of the local community in which they live. Secondly, CODICT seeks to impact on (a) the individual and (b) the local community in which the individual lives, by centralising local access to knowledge, information, education, training and community development in one location, plus the centralisation of all public services under the same roof, to the joint advantage of both the individual and the local community. This approach will culminate in the provision of definitions - 'guidelines' or 'best-practice procedures' concerning the dissemination of data, based on user requirements, accessibility and usability studies related to the management, application and presentation of information and knowledge. A further impact will be to increase the efficiency and cost-effectiveness of public services, both for local authorities and national governments. The overall major impact of the development of the CODICT initiative is seen to be as a key driver to support of the dissemination of knowledge in accordance with the aim of the Commission to make Europe the most competitive and dynamic knowledge-based society in the world with the foundation of the ERA.. The socio-economic impact thus contributes to the technical impact which is materialized in the designing and usage at a national level of a Community Office model of collaboration, for use throughout Europe. Project CODICT will make a major contribution in providing services and systems based on the initiative, which not only affect the quality of life of the individual and provide systemic solutions for independent living, but will also facilitate the social inclusion of marginalised young people (Accessible and Inclusive ICT), set against a background of supporting the socio-economic sustainable development of the local community in which the citizen lives, not only in the United Kingdom, but throughout Europe and internationally as a 'Network of the Future'. See also: The European Research Area: New Perspectives' Green Paper COM(2007) 161 final (SEC(2007)412)

Lessons learnt

Constantly update information on ICT and ESTP in view of emerging technology Keep abreast of EU Framework Programme developments Accentuate the positive, eliminate the negative.

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Level of project development?

10 September 2008 | 2649 Visits | Rating: No votes

We are in similar projects... please can you share results and project development information, stages, etc.?
Thanks!
mm

Special Track: eGovernment and eParticipation at the crossroad:

17 June 2008 | 3171 Visits | Rating: 5 (maximum:5)

Third International Conference on Digital Information Management (ICDIM 2008) (sponsored by IEEE) University of East London, London, UK November 13-16, 2008

Special Track: eGovernment and eParticipation at the crossroad: how social software, SOAs and semantic technologies transform the citizen-state interaction

Selected papers from this track will be considered for publication in IEEE Intelligent Systems, Special Issue on Transforming E-government and E-participation.

For further information about the IEEE IS special issue:
http://www.computer.org/portal/site/intelligent/menuitem.924e0547aef9ed7...

Public administrations are considered the heaviest service industry worldwide. However, they are far from satisfying their constituents as they usually operate in an ineffective/inefficient way. EGovernment and eParticipation research aims to refocus the government business to its clients, being citizens and businesses and provide the models, technologies and tools for more effective and efficient public administration systems. This citizen-driven government:
a) Provides to its users an electronic, one-stop and personalized access to the maze of public services (MyGov portal) and at the same time substantially improves its internal administrative efficiency and capacity (eGovernment).
b) Facilitates and gives voice to the citizens/businesses to participate at the public policy formulation and at the design phase of the service provision while allowing later the evaluation of the implemented public policies and services by the users (eParticipation).

Although a great progress can be reported during the last decade there are still important challenges to be addressed.

The track aims to bring together researchers and practitioners from different subject areas including enterprise architectures, interoperability, semantic web, semantic web services, social software, and foster discussions about ongoing research and experience in the following indicative areas:
- Service Oriented Architectures for public administration
- Semantic Web and Semantic Web Service technologies
- EGovernment strategies and national programmes
- Social software for eParticipation
- User generated content for eGovernment and eParticipation
- Enterprise Architecture design and implementation in public organizations
- Models and ontologies for eGovernment
- Personalized and modular one-stop portals
- Cross-agency service composition and monitoring
- Semantic and organizational interoperability for eGovernment systems
- Use of sensors and real-time data for decision systems (e.g. environmental, traffic systems)
- Citizens feedback mechanisms
- Social tagging for eGovernment/eParticipation
- Assessment, evaluation and quality of e-services
- Electronic ID, access control, security and trust
- Pan-European eGovernment services

Track co-Chairs
Vassilios Peristeras, National University of Ireland Galway, Digital Enterprise Research Institute (DERI), Ireland vassilios.peristeras@deri.org Konstantinos Tarabanis, University of Macedonia, Greece kat@uom.gr

Track Committee
Frank Bannister, Trinity College, Ireland Carlo Batini, University of Milano Bicocca, Italy Peter F Brown, Pensive.eu, Austria William Golden, National University of Ireland Galway, Ireland Tomasz Janowski, United Nations University/IIST, Macao, China Liddle Joyce, Nottingham Business School/ICPSM, Nottingham, UK Nikos Loutas, National University of Ireland Galway/DERI, Ireland Massimo Mecella, University of Rome, Italy Matteo Palmonari, University of Milano - Bicocca, Italy Theresa A. Pardo, Center for Technology in Government, University at Albany, USA Luis lvarez Sabucedo, University of Vigo, Spain Murray Scott, National University of Ireland Galway, Ireland Efthimios Tambouris, CERTH/ITI, Greece Roland Traunmller, University of Linz, Austria Maria Wimmer, University of Koblenz, Germany

Paper Submission
Papers should be formatted according to the IEEE template. For templates, visit http://www.icdim.org/submission.php

Submit the paper electronically to the track chair: vassilios.peristeras@deri.org

Important Dates
Full Paper - July 01, 2008
Notification of Paper Acceptance/Rejection - August 15, 2008
Camera Ready Paper Due - September 15, 2008
Author Registration - October 01, 2008
Early Bird Attendee registration - October 15, 2008
Conference Dates - November 13-16-2008

Anomymous
Anomymous
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E-Government

19 June 2008 | 0 Visit | Rating: 5 (maximum:5)

One of the obstacles to E-Government is that it is not always clear what advantage the citizen has because of the conversion of manual processes to digital and web-enabled ones.

Selling technique used to be taught as the FAB method:

the salesperson first explains Features of an "offering"
then describes the Advantages of the subject "offering" over other offerings
and outlines the Benefits to the customer which result from these Advantages.

Acceptance of e-Government thus depends on the perceived benefits and the perceived intention of government as seen by the citizen.

E-Government strategy should thus define what the advantages of E-Government to the electorate are - for example cheaper services - i.e. lower fees and taxes.
Another advantage could be that people with disabilities, people who live far from the offices of the administration, etc. no longer have to experience the hassle of extensive travel to be able to visit various offices and waiting in line at each of them in order to perform tasks prescribed and fill forms required by the very administration the services of which they are soliciting.
The round the clock availability could be an added benefit the citizen may perceive..

Any E-Government strategy statement should avoid giving the impression that having E-Government is an aim in itself.

While it is clear that not every member state has the same issues, the clear use of E-Government to meet the needs of the citizen would go a long way to increase citizen confidence and appreciation of such efforts.

Conversely, failure to demonstrate that e-services will be a benefit or even worse, giving the impression that converting paper-based process to electronic ones is only ot the advantage of the administration would most likely result in E-Government being perceived as yet another high-handed decision which causes new hassle for the citizen, as its use requires going through a change in behavior and the process of learning to use a computer and to find your way through the various pages and forms of the relevant websites, registering for and obtaining an account etc...

Solution outsource opportunity

25 June 2008 | 0 Visit | Rating: 5 (maximum:5)

I am wondering about the opportunity to building the e-government or other related solutions by outsourcing and where quality and performence is same sa EU. Should there be any indication form the organizations or initiative form the IT firms, i believe things can change a lot and people can be benefited.

Invitation - Brussels June 25 - Youth and climate change: an exp

12 June 2008 | 2505 Visits | Rating: No votes

The Tuscany, Poitou-Charentes and Catalonia Regions & their partners cordially invite you to the launch event of the European project IDEAL-EU which will take place in Brussels on June 25th on the theme:

“Youth and climate change: an experiment in participatory e-democracy”

The event will take place from 3pm at the Tuscany Region Brussels Office (Rond-point Schuman 14) in the presence of

Minister Agostino Fragai Tuscany regional Minister for institutional reform and citizens’ participation
& Chairman Guido Sacconi, Chairman of the European Parliament Temporary Committee on Climate Change

R.S.V.P before June 20 at info@brplpc.org

More information on the IDEAL-EU initiative and its launch event on www.ideal-eu.net

Day on Efficiency and Confidentiality

12 June 2008 | 2839 Visits | Rating: 3 (maximum:5)

(http://www.gencat.cat/salut/depsan/units/sanitat/html/ca/formacio/doc130...)

Strategies to ensure security and best practice in the use of personal data in the health management

This one-day event will address strategies to ensure security and best practice in the use of personal data in the health management. Its programme includes the following presentations:

Main challenges pertaining to the protection of the confidentiality of health data;
Control criteria and mechanisms for the access to health history;
Information processing in health administrations.
Participation to this event is open to all those interested and free-of-charge. Registration can be performed

challenging!

11 June 2008 | 2703 Visits | Rating: No votes

This seems to be a very challenging project. (http://www.epractice.eu/cases/codict) I am particularly interested in your approach for people with cognitive disabilities. Written communication is not obvious as reading skills are often limited. We are ourselves developing accessibility guidelines for this target group, as a part of a bigger project that provides accessibility labels to Belgian websites.
The issues you will bring to the discussion might be of interest to us as well.

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eGovernment