Impact

During the period 2009-2010 nearly 17.000 unique internet users visited Citizen's forum. 3 online public consultations with MEPs covering EU policy issues such as Climate change, Unemployment, Violence against Women (etc.) were implemented. 7 on-line public debates covering issues of European elections and performance of the European Parliament were initiated. 634 forum contributions were published by citizens and NGOs and 4 facilitators report from on-line debates and consultations were made. The Slovene MEPs and European elections political parties candidates provided 12 feedbacks to facilitators reports. There are examples of MEPs involving consultation reports into their work at the European parliament or presenting them at the corresponding EP committee sessions as reporters for a specific policy issue.

Since the beginning of the Citizen's forum operation in 2006, 9 on-line consultations with Slovene MEPs and 11 on-line discussions have been implemented and more than 1.000 contribution from citizens and NGOs were published. 17 feedback have been provided by MEPs to facilitators reports and to individual questions from citizens.

The on-line Citizen's forum European debates is providing several benefits for citizens and NGOs such as facilitated exchange of opinions and proposals on EU issues, answers & feedbacks from MEPs, transparency of political positions, summary reports on discussion and consultation topics and visibility of MEPs accountable to citizens.

A statement made by MEP Romana Jordan Cizelj using the on-line Citizen's forum European debates: "I would like to thank to all participants in an on-line consultation for willingness and activity to take part in our common efforts for saving our environment, for adjusting to climate changes in for reducing negative effect on environment. /.../ Your views and opinions although sometimes diverse are presenting to MEP as me a valuable source of information and views on further implementation of environmental policy. I am inviting you to continue with your participation." MEP Romana Jordan Cizelj (EPP) available at http://www.evropske-razprave.si/forum/34.html?p=1061#p1061.

The novelty of the Citizen's forum can be described from different aspects. Firstly, the Republic of Slovenia ranked poorly according to the United Nations eParticipation Index in 2005: 46 among 191 nations of the world and 15 among EU-27 (behind the majority of the new member states). This poor ranking was partially due to previously unsuccessful on-line forums attempts by Slovenian government and local communities. From this perspective, the Citizen's forum brings very much needed experience and recognition of on-line forums as a tool for strengthening democratic participation in Slovenia. As result from on-line Citizen's forum success, Slovenian government followed Estonian example "Today I decide" (http://www.epractice.eu/en/cases/osaleawards) with "My.suggestion.gov.si" (http://www.epractice.eu/en/news/292843) and consequently improved its United Nations eParticipation Index in 2010 by becoming 20th most developed e-participation UN country in the world.

Secondly, from the conceptual point of view the forum represents a successful attempt to provide new deliberative elements in decision-making and increased participation at national and European level.

Thirdly, the e-inclusion and e-accessibility aspects. The possibility to involve all Slovene citizens in the forum's consultation process has involved a lot of effort. Therefore in order to engage less skilful internet users, the publishing procedure is quite simple and registration is not mandatory. In addition, ePoints with forum facilitators are occasionally created to involve citizens without internet access. Combining both kind of on-line and off-line participation represents a novelty in the Slovene political conditions, values and culture.

Finally, the Citizen's forum constitutes a turning point for eDemocracy/ eParticipation initiatives in Slovenia in terms of the valuable experience and confidence gained by non-governmental organizations. As result Institute for Electronic Participation (INePA) is recognized among key eParticipation developments actor in the EU (European eParticipation study 2009) and as a front runner of e-democracy practices in Slovenia (http://pep-net.eu/blog/2010/04/15/civil-society-as-a-frontrunner-in-e-democracy-developments-in-slovenia/).

Track record of sharing

The Citizen's Forum is recognized by the eChallanges conference in 2007 as the first 1st successful e-democracy initiative in Slovenia implemented jointly by the NGO (INePA) and European institution (European Parliament Information Office in Ljubljana). The forum is being further developed as a part of the European Commission's eParticipation initiative under the 7th Framework Programme (VIDI project - http://vidi-project.eu/. In 2007 Citizen's forum received the Editor's Choice recognition by the European ePractice portal.

The Citizen's forum was presented at the several international conferences and workshops in 2010:

• Seminar for Watchdogs (New technologies in the service of openess, transparency and participation), 11 March 2010, Warsaw, Poland.
• 11th Bled Forum on Europe Foresight Conference, (The Future of Information Society and Challenges for Good Governance), 12th March 2010, Bled, Slovenia.
• Konferencija "Novi oblici komunikacije s graÄ‘anima" (Strengthening public e-participation in democratic political processes: experiences from Slovenia), National Assembly of Croatia,24th of May 2010, Zagreb, Croatia.
• Citizens Participation University (eParticipation in the CEE: NGO's perspective), 23th July 2010 Hungary, Civil College Foundation - Kunszentmiklós-Kunbábony.
• International e-Democracy conference "ICT, a driver for improving democracy" (E-participation: better parliament-to-citizens communication), 14th September 2010, Ohrid, Republic of Macedonia.
• 3rd International conference on argumentation, rhetoric, debate and the pedagogy of empowerment - thinking and speaking a better world (Challenges of on-line deliberation: the case of Citizen's forum), 22th of October 2010, Maribor, Slovenia.
• Workshop on electronic information tools to support the implementation of the Aarhus Convention in South-Eastern Europe (Deliberation challenges for articles 6,7 & 8: the case of Citizen's forum), November 25-26, 2010, Skopje, Republic of Macedonia.

The Citizen's forum was presented at the several international conferences and workshops in 2009:

• "Towards Information Society in SEE: The Role of eDemocracy" International conference in Belgrade, Serbia. 19th of May 2009.
• VIDI eParticipation Workshop at the 22nd eConference in Bled, Slovenia. 17th of June 2009.
• 1st International conference on eParticipation (DEXA eParticipation workshop) in Linz, Austria. 1st of September 2009.

The Citizen’s forum results have been evaluated by the Centre of Electronic Democracy at the Institute of Ecology, Ljubljana and presented at several national and foreign symposiums, such as the eChallenges 2007 Conference & Exhibition in The Hague and the "Young People, New Technologies and Political Engagement" seminar at the University of Surrey. More information on sharing the good practice is available on-line at http://www.evropske-razprave.si/forum-evropske-razprave/predstavitev.html.

Lessons learnt

Obstacles identified by the Institute for Electronic participation when trying to reach higher number of citizens and NGOs taking part in on-line consultations: lack of deliberation practice & know how (education), lack of motivation to participate and apathy by citizens and NGOs (distrust), lack of capacities to engage in on-line deliberation (time), democratic limitations of top-down approaches (elitism), complex situations when implementing deliberative democracy into multilevel governance (transparency), politicians might exploit deliberation process for their own promotion (accountability), low level of public trust towards European institutions and low public image of politicians in Slovenia.

Lesson no. 1: Solely institutional top-down approach when designing e-democracy on-line forums brings limited democratic implications - political elitism (democracy issue). Lesson no. 2: Complex situations when implementing e-democracy within multilevel European governance requires detailed knowledge of decision-making process (proper evaluation framework). Lesson no. 3: Politicians are keen to exploit on-line democratic process for their own advantage (trust issue). Lesson no. 4: Important arguments in favour of e-democracy forums derive from securing transparency and concrete evidence of the citizens’ contributions inclusion in final documents (policy involvement). Lesson no. 5: On-line deliberation in a real-time environment improves participation in the process (digital divide issue). Lesson no. 6: Wider (national) scale e-democracy deliberations require more human moderators and advanced technological platforms (e.g. content management system) in order to facilitate a massive participation and to summarise the large amount of information provided by participants (technological issue). Lesson no. 7: Providing intensive and long term media promotion and public advertisement of successful on-line forums that are trusted both by politicians and citizens strengthens participation and confidence. Lesson no. 8: On-line deliberation carried out by intermediary civil society institutions which promote, moderate and evaluate the process, motivate citizens and watch over transparency and inclusion in decision-making processes, fosters expert and professional implementation.