The experience iSAC developers have achieved locally by implementing the solution in different public organizational settings determined the decision to further test the tool’s viability expanding its potential to other European realities. It is important to state that all initially implemented organizations are local public administrations of several typologies according to their size. Another variable to consider for their typology is the type of context or specialized services they offer. For example, one implementer in 2009 was regarded as a touristic city. This aspect has contributed in order to develop iSAC when multiple languages are used to perform the search.

Figure 1: The iSAC experience in 2009 by organization size and other features

When making the decision, one important structural factor was taken into account: lthe size. This feature is extremely relevant in several aspects of IT project management, starting with the capacity of organizations to detect and attract opportunities, their available resources as well as their ability to benefit from IT investments. This was complemented with organisational and service features with the ultimate objective to achieve variety in contexts.

According to these features of the selection criteria, the following pilots presented in Figure 2 were selected for iSAC6+. The case of Terrassa is marked differently since they are the example case inboard the iSAC6+ consortium. The features are listed accordingly the following categories: type of organization, spectrum of services, and size.

Figure 2: The iSAC6+ experience by size and other features

 THE EUROPEAN iSAC6+ EXPERIENCE

These features are relevant in relation to iSAC in the sense that a same solution can generate different benefits. Going beyond individual and concrete expected project outcomes and based on previous local experiences, iSAC is able to reduce workload in a small local administration where multitask is characteristic, while in medium size organization its main benefit could be an improvement in the professional levels of service. In big entities, having reached important levels of implementation and use, improvements can be demonstrated and translated into cost reduction.