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practice Study on economic assessment for improving eAccessibility services and products. Be part of it!

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27 July 2010 | 1109 Visits | Rating: 4 (maximum:5)

Study on economic assessment for improving eAccessibility services and products. Be part of it!

The Unit "ICT for Inclusion", within Directorate General Information Society and Media of the European Commission, has launched a study in December last year on the Economic Assessment for Improving e-Accessibility Services and Products. The study aims at: identifying key issues for improving accessibility of mainstream ICT, with a special focus on web accessibility; developing and applying a methodological approach for estimating the costs and benefits of improving accessibility of mainstream ICT; and proposing recommendations for improving accessibility of mainstream ICT. The study is conducted by a consortium led by Technosite.

If your web site is accessible, you are thinking on making it accessible or your organisation provides services related to the web accessibility, your contribution by filling a questionnaire would greatly contribute to the results of this study; the questions contained in this questionnaire refer to the characteristics of your corporate website, to your organisation, and to the costs and benefits regarding web accessibility.

Please send an e-mail to questionnairehelpdesk@technosite.es with your contact details in order to send you the questionnaire. The project partners would also like to acknowledge your contribution to the Study by including your name and/or company in the “Support Organisations” section of its website: http://www.eaccessibility-impacts.eu/.

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Count and you will find: Statistical module on citizen use in DK

28 July 2010 | 2044 Visits | Rating: 4 (maximum:5)

While not directly related to “eAccessibility” but to actual citizen use the Danish citizen portal borger.dk have developed and implemented a statistical module for monitoring the use of online citizen services in Denmark.

Following the “IT i Praksis” and OECD reports the statistical module aim to:  

  • create an effectiveness measurement tool
  • provide data for strategic management
  • provide input for organisational implementation
  • provide information for solving management issues
  • eliminate loose assumptions on actual use by improving the knowledge base for decision makers

Borger.dk and its stakeholders – the National IT- and Telecom Agency, the Association of Municipalities, Danish Regions, the Ministry of Finance etc – are collectively promoting the inclusion of the statistical module on existing and future citizen orientated eSolutions. In fact, the statistical module is currently considered the second most important citizen orientated ICT project in Denmark – second only to the roll-out of the new digital signature EasyLog-in (or NemID).

Functionality prioritised

While the “teller script” implemented on individual online solutions is carried out by the IT-providers the complexity is with borger.dk and not the solution owners. Functionality and userability has been prioritised incl:

  • transactions total/per 1000 citizens
  • benchmarking in relation to others (eg municipalities)
  • absolute numbers for started/aborted activities (+%)
  • average completion time
  • extration is possible (CSV-file) and gratis
  • source (URL) of activation 

Open access and multiple target groups

The statistical module and the data collected is freely available in the partner forum of borger.dk (ie open access). The collected data targets particularly authorities and  IT-providers (of self-service solutions) but also: Citizens; Consultants; Press/media; Researchers/academics.

Paramount shift

As the statistical module is implemented by the solution owners and IT-providers the availability of data on actual use will result in a paramount shift and great deepening of knowledge - a shift which will also facilitate improvements in the design, user-friendliness and take-up by citizens of public self-service solutions online:

FROM TO
Occational collection of questionnaires Automatic collection of questinnaires every second
Uncertain and low data quality Precise and high data quality
Limited data availability Extensive availability of regularly updated data
Non-operational, non-specific knowledge Operational knowledge, at nay level for authorities, IT-providers and solutions
Occational status Daily management tool

Table adapted from source: Thomas Andreasen, Centre for Borger.dk, National IT- and Telecom Agency, Denmark

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