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10 March 2010 | 827 Visits | Rating: 4.5 (maximum:5)
Measuring levels of supply and demand for e-services and e-government: a toolkit for cities - a Smart Cities research brief
Most cities offer some kind of e-government services. Often this offer is mainly content- and technology driven, and not based on the needs and expectations of the different target groups. In order to develop a well balanced e-government vision and operation, we need to understand the relationship between a government and its different target groups: citizens, companies, associations.
The best way to map out this relationship is through a well balanced review of digital services and information from both a demand perspective (citizen, local companies and associations) and a supplier’s perspective (municipality and city services).
This report sets out five steps to achieve this.
- Supply perspective: inventory and benchmarking
- Supply and demand perspective: list of indicators
- Demand perspective: local e-gov points for attention & citizen’s
priorities - Demand perspective: develop a representative image of local e-gov
use, take up and priorities - Integration – indicators and recommendations
The complete report can be downloaded from http://www.smartcities.info/files/SCRAN_Research_Brief_Measuring_levels_...
Other Smart Cities research briefs can be downloaded from http://www.smartcities.info/research-briefs
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About time too!
This is effectively something I've been arguing for over a long period - http://greatemancipator.com. My current research phase should be drawing to a close as I finalise my PhD but this applies across all government and I believe a parsimonious model employing citizen feedback to the answer. To redeploy Dewey's words - only the wearer can tell the shoemaker where the shoe pinches!
Mick
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